So, a not especially tech-savvy friend of mine dropped his fifth-gen 30gb iPod the other day. Whenever he turns it on, he gets the exclamation point folder. I told him I'd try to fix it for him. I know that when you get this icon, the proper way to fix it is to charge it up, reset it, and restore. Nothing happened when I plugged it into my wall charger, but when I plugged it into my eMac I got the battery charging icon on the screen. So far, so good. I let it sit overnight. In the morning, when I checked it, it was all charged up and asked me if I wanted to sync it with my library. I said yes, just to see what would happen. It synched normally, but when I tried to turn the iPod on, I still got the pesky folder icon. So I opened iPod updatater to restore it, and it gave me an error message saying it couldn't restore the iPod because there was a file open on it. I can't figure out what to do now because whenever I try to do anything with the iPod itself, it just gives me the folder icon and shuts itself off. What can I do?