HELP w/shattered iPad Air 2 Screen

It's not out of warranty. The Air 2 was released 10/22/2014.

 

tried ringing them and explaining your situation? they'll answer you better than us

 

Yep it would be out of pocket unless it were a warranty thing.

You only option are to buy a new one of get the screen fixed. There is a possibility you could get it fixed cheaper from a 3rd party but I have my doubts. Sorry about your loss.

I would be heartbroken is something happened to my Air 2, it is a great device.

 

Make an appointment to meet a genius, and just be totally honest with them. They may work with you.

I was very fortunate that the genius I met replaced my wife's iPhone 6 plus for $0 out of pocket. The screen was internally shattered and the frame had a bend on one of the corners.

 

I had a tiny crack on my iPad Mini 2 screen. I have AppleCare. Since I bought a Mini 4, I plan to sell my Mini 2 so I made an appointment to have the screen replaced.
The genius said that Apple does NOT replace screens on iPads. So for 49 usd I got a brand new unit.
So to answer your question, Apple will not replace just the screen, but you will get a new unit.

 

They do replace the screens... Just not at the Apple store. They give you a refurbished unit and they ship it to a factory to be refurbished and be sold as a used iPad

 

Maybe, but the genious assured me the unit was brand new.
Of course they replace screens. The op was talking about HIS screen and getting it handed back to him.
And tbh, the genious wasn't. I had to help him take the sim out as he was angling the insertion tool. He was probably wrong about brand new as well, but Apple refurbished imo is just as good with a new battery, and a flawless back as well as a new screen.

 

They are 100% refurbished units unless they somehow don't have any refurbished units to give you unless this policy changed.

 

Perhaps your homeowners insurance will cover it. Mine would.

 

The unit I received came in a brown box without the appropriate manuals, cables etc from below. It was brand new per the genius.

Each Apple Certified Refurbished Product:

• is fully tested (including full burn-in testing).
• is refurbished with replacement parts for any defective modules identified in testing.
• is put through a thorough cleaning process and inspection.
• is repackaged (including appropriate manuals, cables, new boxes, etc.).
• includes the operating software originally shipped with the unit and the custom software offered with that system. See each products "Learn More" for more details.
• is given a new refurbished part number and serial number.
• is placed into a Final QA inspection prior to being added to sellable refurbished stock.

I have bought a refurbished unit in the past. It came in a completely different box with a new charger, cable and instructions.

 

Those are seller refurbished.


The devices are not "new" for ones being wraantied or otherwise. They are refurbished units but in a different box since they aren't selling you a device but instead replacing

 

@willmtaylor
Mystro is right. Most homeowners insurance will cover this.

 

For what it's worth, the reusable boxes that Apple uses for iDevice [iPod, iPad, iPhone] replacements at the Genius Bar can contain either brand-new or refurbished items inside of them.

Apple's refurbished iDevices "include a brand new battery and outer shell." and come with the same shrink-wrapping that the brand-new ones do, so you shouldn't be able to visibly tell if it's refurb'ed on brand-new.

You may have received a brand-new device as a replacement. Most folks do not (unless it's a replacement that's happening in the first weeks after a new launch).

 

One thing I would say is that unless you truly have no other alternatives I wouldn't consider a third-party repair. Get it taken care of one way or the other with Apple. Given the cost of the unit, making sure that the parts are correct and correctly installed is worth a lot.