HELP!! Why is my Mac desktop not recognizing my HP printer anymore????

Discussion in 'Mac Basics and Help' started by VideoNewbie, Mar 10, 2010.

  1. VideoNewbie macrumors 6502

    Joined:
    Feb 6, 2009
    #1
    I have a HP Photosmart C4680 and my mac does not recognize this printer when its plugged in i cant add it to my list of printers.

    here is what happened:

    initially everything was fine but then for some reason the printer went offline.

    i turned off the printer unplugged the usb cord. turned the printer back on let it load and then i re-connected the USB cord & after i did this my mac would recognize the printer and let me add it to the computer under the print & fax settings..

    then the printer went offline again after printing several things and now doing the whole power cycle thing proves to be ineffective.

    now im stuck with a printer that will scan but wont print.

    please help

    how can i get my mac to recognize the printer again?

    i even tried running the hp installer dmg file but when i get to the 3rd or 4th step it tells me that it cant find a printer...

    Helpppp
     
  2. Queso macrumors G4

    Joined:
    Mar 4, 2006
    #2
    From the Apple in the top-left corner, select About this Mac, then click on the More Info... button. When the System Profiler comes up, select the USB section in the left hand side and expand all the options. If the printer shows in there it's most likely a software issue. Otherwise it could be hardware.
     
  3. -aggie- macrumors P6

    -aggie-

    Joined:
    Jun 19, 2009
    Location:
    Where bunnies are welcome.
    #3
    Have you tried another USB port, preferably one of the mobo (on the back of the computer).
     
  4. omeletpants macrumors regular

    Joined:
    Oct 21, 2005
    #4
    As long as we are talking printers, since I upgraded to Snow Leopard it takes about 45 seconds for my printer to start printing.
     
  5. -aggie- macrumors P6

    -aggie-

    Joined:
    Jun 19, 2009
    Location:
    Where bunnies are welcome.
    #5
    Do you have the latest drivers? My printer pretty much prints instaneously and it's wirelessly connected.
     
  6. Queso macrumors G4

    Joined:
    Mar 4, 2006
    #6
    Possibly some leftover preference files. Go into your home folder's Library/Preferences directory and move all the com.apple.print.* files out of it. Log out then back in and re-add the printer.

    Also make sure you have the latest printer drivers installed. Apple put bundled updates on their website, but the manufacturers also post updates for particular models on their own sites.
     

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