Just bought a new 30GB iPod. Hooked it up to my Windows XP PC via FireWire, then installed the CD software and the Musicmatch plugin. My iPod didn't show up in the "Portable Devices" window. iPod Manager says that my iPod isn't formatted. Upon the Manager's suggestion, I run iPod Updater to update the iPod's software (firmware?) but the Update button is inactive. I tried the Restore button many times but nothing happened. I tried to open the iPod as a FireWire hard drive, but Windows told me it was not formatted (as a hard drive). P.S. - During the course of these proceedings, the iPod displayed "Do not disconnect" and had circular animated arrows spinning in the upper-left corner.