Help Windows Locking Up MacBook Pro

Discussion in 'Mac Basics and Help' started by ghall, Oct 22, 2010.

  1. ghall macrumors 68040

    ghall

    Joined:
    Jun 27, 2006
    Location:
    Rhode Island
    #1
    I'm running a 2.0 GHz Core Duo MacBook Pro with 1GB of RAM running Mac OS X 10.6.4.

    Whenever I try to open the Help window my computer locks up, occasionally requiring a hard restart. It doesn't just lock up the help app, the entire system locks up and I can't do anything, if I'm listening to iTunes even the music stops playing.

    I've tried repairing permissions, checking the drive (which came out as ok), and reinstalling the OS. None of these things helped.
     
  2. spinnerlys Guest

    spinnerlys

    Joined:
    Sep 7, 2008
    Location:
    forlod bygningen
    #2
    What about adding 2 or 3 GB more RAM?

    Is your HDD full?
     
  3. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #3
    Max RAM on Core Duo MBPs is 2GB.
     
  4. ghall thread starter macrumors 68040

    ghall

    Joined:
    Jun 27, 2006
    Location:
    Rhode Island
    #4
    My hard drive has about 200GB left so it's definitely not full. My Mac only supports up to 2GB (yeah its old LOL), but it's been running smoothly on 1GB for a while now. Everything else seems to run fine it's just this one app thats a problem.
     
  5. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #5
    Bumping your RAM to 2GB would definitely improve performance. Which app is your problem?
     
  6. ghall thread starter macrumors 68040

    ghall

    Joined:
    Jun 27, 2006
    Location:
    Rhode Island
    #6
    Yeah I've been thinking of doing that. Any recommendations for a brand?

    Mac OS X's built in help app is the problem. No other program is giving me trouble.
     
  7. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #7
    You'll find answers to this and many other commonly asked questions under the Guides tab at the top of this page:
    Wait till Spotlight is finished indexing and see how it goes.
     
  8. ghall thread starter macrumors 68040

    ghall

    Joined:
    Jun 27, 2006
    Location:
    Rhode Island
    #8
    Thanks for the links. I'll check them out.
    Also, Spotlight is not indexing at all. Should I force it to reindex?
     
  9. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #9
    No, if it's finished, try using Help now and see if it still locks up.
     
  10. ghall thread starter macrumors 68040

    ghall

    Joined:
    Jun 27, 2006
    Location:
    Rhode Island
    #10
    Yeah it's not indexing at all though it did give me an idea. I just ran every operation in Maintenance.app and everything seems to be golden now. It's still a bit slow but it's not locking up the whole system anymore. I think I will invest in some more RAM.
     

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