Help with AirDrop troubleshooting

Discussion in 'Mac Basics and Help' started by martin2345uk, Aug 12, 2019.

  1. martin2345uk macrumors 6502a

    Joined:
    Jan 6, 2013
    Location:
    Manchester, UK
    #1
    Hi all,

    I have one issue with AirDrop, hoping someone can suggest a solution :)

    So I have a MacBook Air, an iPhone Xʀ, and a work iPad.

    When I AirDrop from my iPhone, it can "see" the work iPad and the MacBook.
    When I AirDrop from my MacBook, it can "see" the work iPad and iPhone.
    But when I AirDrop from the work iPad it only sees my iPhone.

    Any idea how to get it to see my MacBook too?
     
  2. kohlson macrumors 68000

    Joined:
    Apr 23, 2010
    #2
    I like AirDrop, but find that I've never been able to use it as seamlessly as I should. But,
    - are you (can you?) logged in to the same iCloud account on all devices?
    - What year/model is the MB?
    - There are 2 links at the bottom of the Finder AirDrop window: Discovered by Everyone and Don't see Who You're Looking For. Have you tried both to see if they make a difference?
     
  3. hobowankenobi macrumors 6502a

    Joined:
    Aug 27, 2015
    Location:
    on the land line mr. smith.
    #3
    A couple things come to mind, beyond the above tips:

    Check and see what OS the iPad is running. If it is older, an update could resolve the issue.

    If the "work" iPad is managed via a MDM system, it is possible that some network protocols have been disbaled to prevent data leakage (security requirement) or other network requiements. This seems less likley, as AirDrop is working to the other iOS device. If this is the case, you would have to request that AirDrop is enabled. IT might say yes, might say no.
     
  4. martin2345uk thread starter macrumors 6502a

    Joined:
    Jan 6, 2013
    Location:
    Manchester, UK
    #4
    Thanks both I’ll have a look when I finish work!
     
  5. Apple fanboy macrumors Nehalem

    Apple fanboy

    Joined:
    Feb 21, 2012
    Location:
    Behind the Lens, UK
    #5
    You don’t need to be logged into the same iCloud account for Airdrop to work.

    I have found it to be quite buggy at times. Sometimes it works, sometimes it doesn’t for a while.
    Just make sure you are discoverable on all devices and they are not sleeping when you are trying to airdrop.
     

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4 August 12, 2019