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Help with dialup config

N

nocannothave

macrumors newbie
Original poster
I have a customer with OS 10.3.9 and a dialup connection.

In the Network pane, we have "Location": Home and "Show": Network Status selected. My setup guide says to use "Location": Automatic and "Show": Internal Modem. When the customer changes to Automatic, Internal Modem is not an option. She displays ethernet 2 VPN connections and Windows PPTP. When Home, Internal Modem is available, but the connection never negotiates. The error is "could not negoatiate a ppp connection with the remote ppp server".

I'm hoping for some advice, please! I don't really know if we should remove the extra conenctions under Automatic, or how to add Interal Modem to the Automatic location.
 
Have you tried setting up a new location in the network pane of system preferences, and selecting internal modem? Just a thought. Are you trying to do this remotely over the phone with the customer, or are you in front of their computer?
 
I haven't tried setting up a new location. How is that done, please?

This support is over the phone, also.
 
nocannothave said:
I haven't tried setting up a new location. How is that done, please?

This support is over the phone, also.
Click to expand...

Apple Menu > System Preferences > Network

Change Location 'Automatic' to 'New Location' ; give it a name.

Change Show 'Network Status' to 'Internal modem'

Coomplete the forms: I haven't got an internal modem, so I can't see exactly what appears, but I think there are four tabs to it: PPP, TCP/IP, proxies, and modem settings. PPP needs service provider, number to dial, username/password etc., and has some PPP optionss; TCP/IP has 'connect using' > ppp. and so on.
 
Gee said:
Apple Menu > System Preferences > Network

Change Location 'Automatic' to 'New Location' ; give it a name.

Change Show 'Network Status' to 'Internal modem'

Coomplete the forms: I haven't got an internal modem, so I can't see exactly what appears, but I think there are four tabs to it: PPP, TCP/IP, proxies, and modem settings. PPP needs service provider, number to dial, username/password etc., and has some PPP optionss; TCP/IP has 'connect using' > ppp. and so on.
Click to expand...

Okay. I didn't realize it was that easy to make a new location.

Thanks for the tips.
 
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