help with HPprinter

Discussion in 'iMac' started by lotusteve, Aug 11, 2010.

  1. lotusteve macrumors newbie

    Joined:
    Jul 16, 2010
    Location:
    sheffield
    #1
    hello
    i have just installed my HP OFFICEJET 4680, its a all in one unit, the printer bit works fine but the scanner wont work, i have a imac 21.5 brand new machine.
    when i try to scan, the computer says SCANNER IS NOT INSTALLED. any ideas please ?..... ps i have installed the printer using the correct disk for the imac.
     
  2. Spike88 macrumors 6502a

    Joined:
    Jan 25, 2010
    #2
    I haven't tried the scanner feature on my iMac's attached HP C4480 printer "yet". But.... My 'inner voice' is telling me its scanner feature won't work either. I'll probably need to perfrom a special "fix" to my HP C4xxx printer. For example, re-load the Mac OS drivers from the HP web site.

    For more details, surf:

    For Mac OS X 10.4 and 10.5 -> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&product=3739150&docname=c02002502

    For Mac OS 10.6.x -> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&product=3739150&docname=c01956417

    Perhaps you need to install drivers (updated drivers that include needed scanner code) from HP download site as well???

    Good luck....
     
  3. spillproof macrumors 68020

    spillproof

    Joined:
    Jun 4, 2009
    Location:
    USA
    #3
    Same thing happed with my POS AIO HP DJ F380. (Abbrev. much?)

    Reinstalling the drivers downloaded direct from HP's support site fixed it. This driver is the one you need if you so choose to reinstall the drivers. :)
     
  4. lotusteve thread starter macrumors newbie

    Joined:
    Jul 16, 2010
    Location:
    sheffield
    #4
    thanks spillproof the driver worked a treat...:p:p:p:p
     

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