Help with kernel panics

Discussion in 'iMac' started by ajf.350d, Feb 22, 2015.

  1. ajf.350d, Feb 22, 2015
    Last edited by a moderator: Feb 23, 2015

    ajf.350d macrumors newbie

    Joined:
    Nov 23, 2010
    Location:
    Worcestershire, UK
    #1
    Hi.
    We have three 27" iMacs at work. They are the first version of the latest slim line 'sealed' design.
    One has started frequently producing kernel panics.
    Whilst I do use Macs and OS X my main experience is Windows so I have little experience of troubleshooting this issue.
    Can anyone help.
    I have included the content of one of the recent kernel panic logs.
    Some background. They are all on a Windows Server 2008r2 network and domain.
    They use Thursday software 'DAVE' to reliably connect to the DFS structure we use. They also all have Pathfinder installed.

    Code:
    Anonymous UUID: A9FE0421-D1F0-7632-0F80-48773B52571D
    
    Tue Feb 17 11:21:11 2015
    panic(cpu 5 caller 0xffffff8028cdcc1d): Kernel trap at 0xffffff7fab12da0b, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x0000003ae1380092, CR3: 0x000000002b7b1000, CR4: 0x00000000001606e0
    RAX: 0xffffff7fab12d9e6, RBX: 0x0000000000000016, RCX: 0xffffff7fab12dc34, RDX: 0x0000000000000001
    RSP: 0xffffff8216de3d70, RBP: 0xffffff8216de3da0, RSI: 0xffffff804c939cc0, RDI: 0xffffff804c6b1800
    R8: 0xffffff8216de3ec8, R9: 0xffffff8029201910, R10: 0x00000000000003ff, R11: 0xffffffffffffffff
    R12: 0xffffff804c6b1a58, R13: 0xffffff804c6b1800, R14: 0xffffff8232833b18, R15: 0x0000003ae1380092
    RFL: 0x0000000000010202, RIP: 0xffffff7fab12da0b, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x0000003ae1380092, Error code: 0x0000000000000000, Fault CPU: 0x5
    
    Backtrace (CPU 5), Frame : Return Address
    0xffffff8216de3a00 : 0xffffff8028c23139 
    0xffffff8216de3a80 : 0xffffff8028cdcc1d 
    0xffffff8216de3c50 : 0xffffff8028cf4486 
    0xffffff8216de3c70 : 0xffffff7fab12da0b 
    0xffffff8216de3da0 : 0xffffff7fab129e94 
    0xffffff8216de3fb0 : 0xffffff8028cd7c67 
    Kernel Extensions in backtrace:
    com.thursby.kext.NetBIOS(12.0)[00000000-0000-0000-0000-000000000000]@0xffffff7fab116000->0xffffff7fab139fff
    
    BSD process name corresponding to current thread: kernel_task
    
    Mac OS version:
    13F34
    
    Kernel version:
    Darwin Kernel Version 13.4.0: Wed Dec 17 19:05:52 PST 2014; root:xnu-2422.115.10~1/RELEASE_X86_64
    Kernel UUID: 45486BF2-BDDE-34CB-8C71-606FF3FE181B
    Kernel slide: 0x0000000028a00000
    Kernel text base: 0xffffff8028c00000
    System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)
    
    System uptime in nanoseconds: 6170712869391
    last loaded kext at 390731828651: com.apple.filesystems.msdosfs	1.9 (addr 0xffffff7fab172000, size 65536)
    last unloaded kext at 275525896095: com.apple.driver.AppleFileSystemDriver	3.0.1 (addr 0xffffff7fab02a000, size 8192)
    loaded kexts:
    com.sophos.kext.sav	9.1.55
    com.thursby.kext.cifs	12.0
    com.thursby.kext.NetBIOS	12.0
    com.nvidia.CUDA	1.1.0
    com.sophos.nke.swi	9.1.50
    com.sophos.driver.devctrl	9.1.56
    com.apple.filesystems.msdosfs	1.9
    com.apple.filesystems.monitorfs	1.0
    com.apple.driver.AudioAUUC	1.60
    com.apple.driver.AppleHWSensor	1.9.5d0
    com.apple.driver.AGPM	100.14.34
    com.apple.driver.ApplePlatformEnabler	2.0.9d7
    com.apple.driver.X86PlatformShim	1.0.0
    com.apple.filesystems.autofs	3.0
    com.apple.driver.AppleBluetoothMultitouch	80.14
    com.apple.iokit.IOBluetoothSerialManager	4.2.7f4
    com.apple.driver.AppleMikeyHIDDriver	124
    com.apple.driver.AppleHDA	2.6.3f4
    com.apple.driver.AppleMikeyDriver	2.6.3f4
    com.apple.driver.AppleUpstreamUserClient	3.5.13
    com.apple.GeForce	8.2.6
    com.apple.iokit.IOUserEthernet	1.0.0d1
    com.apple.driver.AppleIntelHD4000Graphics	8.2.8
    com.apple.iokit.BroadcomBluetoothHostControllerUSB Transport	4.2.7f4
    com.apple.driver.AppleSMCLMU	2.0.4d1
    com.apple.driver.AppleBacklight	170.4.11
    com.apple.driver.AppleLPC	1.7.0
    com.apple.driver.AppleIntelFramebufferCapri	8.2.8
    com.apple.Dont_Steal_Mac_OS_X	7.0.0
    com.apple.driver.AppleHWAccess	1
    com.apple.driver.AppleMCCSControl	1.2.5
    com.apple.driver.AppleThunderboltIP	1.1.2
    com.apple.AppleFSCompression.AppleFSCompressionTyp eDataless	1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTyp eLZVN	1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib	1.0.0d1
    com.apple.BootCache	35
    com.apple.driver.XsanFilter	404
    com.apple.iokit.IOAHCIBlockStorage	2.6.0
    com.apple.driver.AppleSDXC	1.5.2
    com.apple.driver.AppleUSBHub	683.4.0
    com.apple.driver.AirPort.Brcm4331	700.20.22
    com.apple.iokit.AppleBCM5701Ethernet	3.8.1b2
    com.apple.driver.AppleAHCIPort	3.0.5
    com.apple.driver.AppleUSBEHCI	660.4.0
    com.apple.driver.AppleUSBXHCI	683.4.0
    com.apple.driver.AppleACPIButtons	2.0
    com.apple.driver.AppleRTC	2.0
    com.apple.driver.AppleHPET	1.8
    com.apple.driver.AppleSMBIOS	2.1
    com.apple.driver.AppleACPIEC	2.0
    com.apple.driver.AppleAPIC	1.7
    com.apple.driver.AppleIntelCPUPowerManagementClien t	217.92.1
    com.apple.nke.applicationfirewall	153
    com.apple.security.quarantine	3
    com.apple.driver.AppleIntelCPUPowerManagement	217.92.1
    com.apple.kext.triggers	1.0
    com.apple.driver.IOBluetoothHIDDriver	4.2.7f4
    com.apple.driver.AppleMultitouchDriver	245.13.1
    com.apple.iokit.IOSerialFamily	10.0.7
    com.apple.driver.DspFuncLib	2.6.3f4
    com.apple.vecLib.kext	1.0.0
    com.apple.iokit.IOAudioFamily	1.9.7fc2
    com.apple.kext.OSvKernDSPLib	1.14
    com.apple.iokit.IOAcceleratorFamily	98.24
    com.apple.nvidia.driver.NVDAGK100Hal	8.2.6
    com.apple.nvidia.driver.NVDAResman	8.2.6
    com.apple.iokit.IOSurface	91.1
    com.apple.iokit.IOBluetoothHostControllerUSBTransp ort	4.2.7f4
    com.apple.iokit.IOBluetoothFamily	4.2.7f4
    com.apple.driver.AppleBacklightExpert	1.0.4
    com.apple.iokit.IONDRVSupport	2.4.1
    com.apple.driver.AppleSMBusPCI	1.0.12d1
    com.apple.iokit.IOAcceleratorFamily2	98.24
    com.apple.AppleGraphicsDeviceControl	3.6.22
    com.apple.driver.X86PlatformPlugin	1.0.0
    com.apple.driver.IOPlatformPluginFamily	5.7.1d6
    com.apple.driver.AppleHDAController	2.6.3f4
    com.apple.iokit.IOHDAFamily	2.6.3f4
    com.apple.driver.AppleSMC	3.1.8
    com.apple.driver.AppleSMBusController	1.0.12d1
    com.apple.iokit.IOGraphicsFamily	2.4.1
    com.apple.driver.AppleThunderboltEDMSink	2.1.3
    com.apple.iokit.IOSCSIArchitectureModelFamily	3.6.7
    com.apple.driver.AppleUSBHIDKeyboard	170.15
    com.apple.driver.AppleHIDKeyboard	170.15
    com.apple.iokit.IOUSBHIDDriver	660.4.0
    com.apple.driver.AppleUSBMergeNub	650.4.0
    com.apple.driver.AppleUSBComposite	656.4.1
    com.apple.driver.AppleThunderboltDPInAdapter	3.1.7
    com.apple.driver.AppleThunderboltDPOutAdapter	3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily	3.1.7
    com.apple.driver.AppleThunderboltPCIUpAdapter	1.4.5
    com.apple.driver.AppleThunderboltPCIDownAdapter	1.4.5
    com.apple.driver.AppleThunderboltNHI	2.0.1
    com.apple.iokit.IOThunderboltFamily	3.3.1
    com.apple.iokit.IO80211Family	640.36
    com.apple.iokit.IOEthernetAVBController	1.0.3b4
    com.apple.driver.mDNSOffloadUserClient	1.0.1b5
    com.apple.iokit.IONetworkingFamily	3.2
    com.apple.iokit.IOUSBUserClient	660.4.2
    com.apple.iokit.IOAHCIFamily	2.6.5
    com.apple.iokit.IOUSBFamily	686.4.1
    com.apple.driver.AppleEFINVRAM	2.0
    com.apple.driver.AppleEFIRuntime	2.0
    com.apple.iokit.IOHIDFamily	2.0.0
    com.apple.iokit.IOSMBusFamily	1.1
    com.apple.security.sandbox	278.11.2
    com.apple.kext.AppleMatch	1.0.0d1
    com.apple.security.TMSafetyNet	7
    com.apple.driver.AppleKeyStore	2
    com.apple.driver.DiskImages	371.1
    com.apple.iokit.IOReportFamily	23
    com.apple.driver.AppleFDEKeyStore	28.30
    com.apple.iokit.IOStorageFamily	1.9
    com.apple.driver.AppleACPIPlatform	2.0
    com.apple.iokit.IOPCIFamily	2.9
    com.apple.iokit.IOACPIFamily	1.4
    com.apple.kec.pthread	1
    com.apple.kec.corecrypto	1.0
    Model: iMac13,2, BootROM IM131.010A.B05, 4 processors, Intel Core i7, 3.4 GHz, 16 GB, SMC 2.11f16
    Graphics: NVIDIA GeForce GTX 680MX, NVIDIA GeForce GTX 680MX, PCIe, 2048 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738424255352D474E2D4620
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738424255352D474E2D4620
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.7f4 15112, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@195,0,0
    Serial ATA Device: SanDisk SSD U100 256GB, 256.06 GB
    Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
    USB Device: Hub
    USB Device: Keyboard Hub
    USB Device: Apple Keyboard
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: iMac, Apple Inc., 23.4
    Thunderbolt Device: Rugged mini, LaCie, 3, 5.4
     
  2. Intell macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #2
    It appears that the software made by Thursby is to blame.
     
  3. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #3
    I was going to say the same of the Sophos Antivirus.
     
  4. AppleFan360 macrumors 68020

    Joined:
    Jan 26, 2008
    #4
    Yep, agree. Take off Sophos and Thursby and see what happens.
     
  5. ajf.350d thread starter macrumors newbie

    Joined:
    Nov 23, 2010
    Location:
    Worcestershire, UK
    #5
    Thanks for the replies and sorry for the slow response.
    They are the two I suspected to be honest so I will have a close look at these two apps.
    Unfortunately removing the Thursby software is going to be difficult as without it the Macs refuse to work properly on the Windows domain with DFS that we have.
    They just cannot 'see' some of the folders and directories.
     
  6. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #6
    Try just removing the Sophos to start. I suspect that may be the culprit from personal past experiences.
     
  7. Intell macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #7
    I doubt it Sophos. The backtrace line lists the Thursby software as the problem.
     
  8. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #8
    I saw that as well, but then there is also the fact that he mentioned he has three Macs, including another identical to the affected one and only that one machine is panicking.

    Has the machine in question had any hardware changes recently? For example, addition of RAM? The vast majority of kernel panics occur as a result of hardware issues, like RAM problems.
     

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