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adam52

macrumors newbie
Original poster
Aug 26, 2016
4
1
I've had my Mac 8 months, it's still under warranty etc. A month ago the screen just went dark and you needed a light to navigate it. Apple said they would repair the screen free of charge. I've barely used the machine etc, no spills or anything of that sort. Today they called to tell me there was water damage and they'd charge something like 380 quid. Wjat?!?! I don't have that sort of money, is there anyway to get around this extortion? It's ********.
 

keysofanxiety

macrumors G3
Nov 23, 2011
9,539
25,302
Ask them to supply photographs of the liquid damage.

Have you let anybody else use your Mac unsupervised?
 

keysofanxiety

macrumors G3
Nov 23, 2011
9,539
25,302
No I've never let anyone else use it.

Aarrgh I had my long reply posted just as the forums went down for maintenance. Just to jot down the points:

1) Escalate with Apple Support via telephone

2) Request photographs of the damage: liquid corrosion on PCB will be immediately obvious, whereas one liquid sensors might be covered as goodwill

3) Post the photographs here for our consideration; without having an opportunity to personally see the liquid damage, we're a little limited to see what the situation is.

Best wishes & speak with you shortly.
 
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Rok73

macrumors 65816
Apr 21, 2015
1,161
518
Planet Earth
Aarrgh I had my long reply posted just as the forums went down for maintenance. Just to jot down the points:

1) Escalate with Apple Support via telephone

2) Request photographs of the damage: liquid corrosion on PCB will be immediately obvious, whereas one liquid sensors might be covered as goodwill

3) Post the photographs here for our consideration; without having an opportunity to personally see the liquid damage, we're a little limited to see what the situation is.

Best wishes & speak with you shortly.
Why would Apple react differently when a customer looks at photos of the damage?

I think OP is either not telling the whole story or cannot remember anything...
 

adam52

macrumors newbie
Original poster
Aug 26, 2016
4
1
Aarrgh I had my long reply posted just as the forums went down for maintenance. Just to jot down the points:

1) Escalate with Apple Support via telephone

2) Request photographs of the damage: liquid corrosion on PCB will be immediately obvious, whereas one liquid sensors might be covered as goodwill

3) Post the photographs here for our consideration; without having an opportunity to personally see the liquid damage, we're a little limited to see what the situation is.

Best wishes & speak with you shortly.

Thank you so much. When I requested pictures, they completely backed down. Today I picked up my Mac and they had replaced pretty much the whole thing and didn't charge me a penny. I assume me requesting pictures was what changed their mind but who knows.
 
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keysofanxiety

macrumors G3
Nov 23, 2011
9,539
25,302
Thank you so much. When I requested pictures, they completely backed down. Today I picked up my Mac and they had replaced pretty much the whole thing and didn't charge me a penny. I assume me requesting pictures was what changed their mind but who knows.

Who knows, Adam! The important thing is that it's all sorted at no cost to you. :)

Best wishes and hope you have a wonderful rest of the week.
 

adam52

macrumors newbie
Original poster
Aug 26, 2016
4
1
Why would Apple react differently when a customer looks at photos of the damage?

I think OP is either not telling the whole story or cannot remember anything...

OP is telling you true gospel, friend. Apple didn't even bother sending pictures and instead retreated into submission. Thank you and good day.
 
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