Help with MacBook Air Screen Going Dark

Discussion in 'MacBook Air' started by adam52, Aug 26, 2016.

  1. adam52 macrumors newbie

    adam52

    Joined:
    Aug 26, 2016
    #1
    I've had my Mac 8 months, it's still under warranty etc. A month ago the screen just went dark and you needed a light to navigate it. Apple said they would repair the screen free of charge. I've barely used the machine etc, no spills or anything of that sort. Today they called to tell me there was water damage and they'd charge something like 380 quid. Wjat?!?! I don't have that sort of money, is there anyway to get around this extortion? It's ********.
     
  2. keysofanxiety macrumors G3

    keysofanxiety

    Joined:
    Nov 23, 2011
    #2
    Ask them to supply photographs of the liquid damage.

    Have you let anybody else use your Mac unsupervised?
     
  3. adam52 thread starter macrumors newbie

    adam52

    Joined:
    Aug 26, 2016
    #3
    No I've never let anyone else use it.
     
  4. keysofanxiety macrumors G3

    keysofanxiety

    Joined:
    Nov 23, 2011
    #4
    Aarrgh I had my long reply posted just as the forums went down for maintenance. Just to jot down the points:

    1) Escalate with Apple Support via telephone

    2) Request photographs of the damage: liquid corrosion on PCB will be immediately obvious, whereas one liquid sensors might be covered as goodwill

    3) Post the photographs here for our consideration; without having an opportunity to personally see the liquid damage, we're a little limited to see what the situation is.

    Best wishes & speak with you shortly.
     
  5. Rok73 macrumors 65816

    Rok73

    Joined:
    Apr 21, 2015
    Location:
    Planet Earth
    #5
    Why would Apple react differently when a customer looks at photos of the damage?

    I think OP is either not telling the whole story or cannot remember anything...
     
  6. adam52 thread starter macrumors newbie

    adam52

    Joined:
    Aug 26, 2016
    #6
    Thank you so much. When I requested pictures, they completely backed down. Today I picked up my Mac and they had replaced pretty much the whole thing and didn't charge me a penny. I assume me requesting pictures was what changed their mind but who knows.
     
  7. keysofanxiety macrumors G3

    keysofanxiety

    Joined:
    Nov 23, 2011
    #7
    Who knows, Adam! The important thing is that it's all sorted at no cost to you. :)

    Best wishes and hope you have a wonderful rest of the week.
     
  8. adam52 thread starter macrumors newbie

    adam52

    Joined:
    Aug 26, 2016
    #8
    OP is telling you true gospel, friend. Apple didn't even bother sending pictures and instead retreated into submission. Thank you and good day.
     

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