Help with my new external hard drive

Discussion in 'Mac Accessories' started by jkramb, Dec 21, 2008.

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  1. jkramb, Dec 21, 2008

    jkramb macrumors member

    Joined:
    Jul 29, 2008
    #1
    I just got a western digital passport drive and when i plug it in it does not show on the desktop. when i go to the disk utility it shows up on the side column, but when i try to partition it, it tells me there is an input/output error. Does anyone know what this means and how to fix it?
     
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  2. hughvane, Dec 21, 2008

    hughvane macrumors 6502

    hughvane

    Joined:
    Aug 25, 2008
    Location:
    Banks Peninsula, New Zealand
    #2
    From Disk Utility, get Info on the drive and post back, then we can help further.
     
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  3. jkramb, Dec 21, 2008

    jkramb thread starter macrumors member

    Joined:
    Jul 29, 2008
    #3
    this is the info it shows at the bottom. the weird thing is, it isn't a 2 TB hard drive, it's only 500gb. i hope this is the info you meant, when I right click the drive it doesn't give me any other info.

    Disk Description : WD Media Total Capacity : 2 TB (2,199,023,255,552 Bytes)
    Connection Bus : USB Write Status : Read/Write
    Connection Type : External S.M.A.R.T. Status : Not Supported
    USB Serial Number : 202020202020202020202020 Partition Map Scheme : Unformatted
     
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  4. Horst, Dec 22, 2008

    Horst Guest

    Joined:
    Jan 10, 2006
    #4
    Did you try and format the whole drive first ?

    Disk utility - delete (MacOS Extended Journaled).
    When making the partition, make sure to check GUID in options (button in partition window) .
     
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