Help with new week old MacBook Pro 15"

Discussion in 'MacBook Pro' started by GatFire, Aug 29, 2015.

  1. GatFire macrumors newbie

    Joined:
    Jun 20, 2015
    #1
    Hey could I have some help fixing my new computer. Don't know what's happening I get into the loading screen with this. image.jpg
     
  2. AFEPPL macrumors 68030

    AFEPPL

    Joined:
    Sep 30, 2014
    Location:
    England
  3. Taz Mangus macrumors 68040

    Taz Mangus

    Joined:
    Mar 10, 2011
    #3
    How often is the kernel panics happening? What were you running on the computer when the kernel panic happened?
     
  4. snaky69 macrumors 603

    Joined:
    Mar 14, 2008
    #4
    It's a week old.

    That implies you have 51 more weeks (give or take a few days) of your 1 year warranty.

    I suggest you use that warranty, it's the reason it exists.
     
  5. GatFire thread starter macrumors newbie

    Joined:
    Jun 20, 2015
    #5
    Hey I have trouble turning on the computer however when I can get to the desktop its stutters up and shuts down. At the time I was running Hitman absolution with steam safari and iTunes open
     
  6. Taz Mangus macrumors 68040

    Taz Mangus

    Joined:
    Mar 10, 2011
    #6
    Since it is a week old take it in and exchange it for another new MacBook Pro.
     
  7. Mr.C macrumors 601

    Joined:
    Apr 3, 2011
    Location:
    London, UK.
    #7
    As others have already said why bother messing with it and trying to fix it. Just take it back and get a replacement.
     
  8. rezenclowd3, Sep 1, 2015
    Last edited: Sep 1, 2015

    rezenclowd3 macrumors 6502a

    rezenclowd3

    Joined:
    Sep 28, 2004
    Location:
    Undoing the work of Priuses: burning gas & rubber
    #8
    Hitman assassinated your laptop.

    Most likely reinstall OS or wipe and install.

    A PSP/ AASP can find HW faults with the tools provided to them on netboot.

    Warranty covers HW not software. Try checking for software/ firmware updates. You should be able to do a netrestore (cmd r on boot) and keep your data intact. Backup first is recommended. More advanced software fixes should be handled by a PSP.
     

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