Help with new week old MacBook Pro 15"

Discussion in 'MacBook Pro' started by GatFire, Aug 29, 2015.

  1. GatFire macrumors newbie

    Jun 20, 2015
    Hey could I have some help fixing my new computer. Don't know what's happening I get into the loading screen with this. image.jpg
  2. AFEPPL macrumors 68030


    Sep 30, 2014
  3. Taz Mangus macrumors 68040

    Taz Mangus

    Mar 10, 2011
    How often is the kernel panics happening? What were you running on the computer when the kernel panic happened?
  4. snaky69 macrumors 603

    Mar 14, 2008
    It's a week old.

    That implies you have 51 more weeks (give or take a few days) of your 1 year warranty.

    I suggest you use that warranty, it's the reason it exists.
  5. GatFire thread starter macrumors newbie

    Jun 20, 2015
    Hey I have trouble turning on the computer however when I can get to the desktop its stutters up and shuts down. At the time I was running Hitman absolution with steam safari and iTunes open
  6. Taz Mangus macrumors 68040

    Taz Mangus

    Mar 10, 2011
    Since it is a week old take it in and exchange it for another new MacBook Pro.
  7. Mr.C macrumors 601

    Apr 3, 2011
    London, UK.
    As others have already said why bother messing with it and trying to fix it. Just take it back and get a replacement.
  8. rezenclowd3, Sep 1, 2015
    Last edited: Sep 1, 2015

    rezenclowd3 macrumors 6502a


    Sep 28, 2004
    Undoing the work of Priuses: burning gas & rubber
    Hitman assassinated your laptop.

    Most likely reinstall OS or wipe and install.

    A PSP/ AASP can find HW faults with the tools provided to them on netboot.

    Warranty covers HW not software. Try checking for software/ firmware updates. You should be able to do a netrestore (cmd r on boot) and keep your data intact. Backup first is recommended. More advanced software fixes should be handled by a PSP.

Share This Page