Help with Password Identification

[Trvlngnrs]

I started a new job. I was given an iPad Mini that another employee set up to process credit card sales. I know the iCloud account email, but I don't know the password, as there is simply dots where it appears.

The iPad has worked great, but I'd like to know what the password is, since I'm taking control of it. The former employee doesn't remember it.

How can I determine the password?

 

[Night Spring]

Try this:
https://iforgot.apple.com/password/verify/appleid

 

[Trvlngnrs]

Hmmm... I tried it, they will send an email to the iCloud account, but I can't sign on to it, because I don't know the password.

Is there a way I can start over with the password?

 

[Aspasia]

Hmmm... I tried it, they will send an email to the iCloud account, but I can't sign on to it, because I don't know the password.

Is there a way I can start over with the password?

Why not return the Mini to HR or your manager, explain the problem, request a replacement that is not password protected, and let them deal with the problem?

It is, after all, their problem - not yours.

 

[Trvlngnrs]

Thanks for the suggestion, but it's a small organization with a handful of staff. No HR department.

 

[Night Spring]

Thanks for the suggestion, but it's a small organization with a handful of staff. No HR department.

Well, there must be someone in charge of the equipment, right? Talk to that person.

 

[Trvlngnrs]

Equipment is going to fall under my responsibility.

 

[Night Spring]

Equipment is going to fall under my responsibility.

You just started a new job, was given equipment used by a previous employee, and when there is a problem with it, nobody else will take responsibility for finding a solution? Time to look for a new job!

 

[Trvlngnrs]

You just started a new job, was given equipment used by a previous employee, and when there is a problem with it, nobody else will take responsibility for finding a solution? Time to look for a new job!

Thank you Night Spring. I'm not asking for employment advice though. Where I'm working is a wonderful place with a handful of people who do not happen to be techies.

I figured I could resolve the issue much faster than them, since they don't go to forums and they mainly use Window's computers.

Back on topic now please....

 

[charlituna]

Equipment is going to fall under my responsibility.

I assume you also tried the security questions.

Get a policy in place that all business owned devices will use separate iCloud accounts that you set up and you have an rescue email in place for such situations.

As for this one. According to BF (who is a retail employee), there is a protocol in place for businesses for this kind of thing. You need receipts that should that you bought the device from Apple and perhaps a few other things. Call Apple Care and they can give you the full scoop on how to make the request to manually remove the lock

 

[larrygornick]

Call apple care and tell them what's going on. I'm sure they've helped other people with the same problem.

 

[Trvlngnrs]

OK, I'll give them a call. Thanks guys for your input!