Help with refund question!

Discussion in 'MacBook Air' started by umee1989, Jul 30, 2012.

  1. umee1989, Jul 30, 2012
    Last edited: Jun 22, 2013
  2. GREEN4U macrumors 6502a

    Joined:
    Mar 24, 2010
    #2
    Did you return it to the store or online? I'd call someone.

    I haven't used a debit card in ages.
     
  3. umee1989 thread starter macrumors member

    Joined:
    Jun 14, 2012
    #3
    Sorry I should have stated this earlier but I bought this in store. And also I have called the store doesn't seem like they know. Some people their say 3 weeks. Some say 14 days. Some say 7-10 days. So i just took what apple.com said which says 14 calender days. I even called 1800myapple and they transfer me back to the store. Idk what to do
     
  4. Higgs1 macrumors 6502

    Higgs1

    Joined:
    Jun 6, 2009
    Location:
    Boston, MA
    #4
    I bought my 13" air (refunded for my 11") online with my debit (is a visa card though) and returned it into the store with no problem. Credited my account back and the money was returned to me within 2 business days.

    Not sure why they are sending you a check back, should have been able to refund it straight to your card
     
  5. GREEN4U macrumors 6502a

    Joined:
    Mar 24, 2010
    #5
    Yeah this is true. Was there something wrong with your card when they tried to charge it back?

    Checks can take a very long time to receive, but I'd still go back to the store and reek(sp) havoc?
     
  6. IndianaSolo, Jul 30, 2012
    Last edited: Jul 30, 2012

    IndianaSolo macrumors member

    IndianaSolo

    Joined:
    Apr 8, 2010
    #6
    If they say 14 calendar days and it's day 13, you need to wait a day. Simple.

    If it comes tomorrow then it's on schedule. Your post just seems slightly premature.

    I know it's alot of money and you want it back ASAP, but they are still a normal timeframe according to what you posted.
     
  7. umee1989 thread starter macrumors member

    Joined:
    Jun 14, 2012
    #7
    Day 14 and still nothing I'll be going in tonight see what's going on and the 14 days is not something I'm making up this is a quote from their site:

    "Cash payments will be refunded in the form of a check from Apple, which will be mailed to your billing address within 14 calendar days of receipt of the returned package."
     
  8. asting macrumors 6502

    Joined:
    Jun 10, 2012
    #8
    That says cash payments. You paid with a debit card. Perhaps that's were the issue lies? at any rate I'd go in and speak with the manager or call and ask to speak to a supervisor.
     
  9. madsci954 macrumors 68030

    Joined:
    Oct 14, 2011
    Location:
    Ohio
    #9
    Yeah, try calling your bank that the debit car is under and check your account balance.
     
  10. umee1989, Jul 31, 2012
    Last edited: Jun 22, 2013

    umee1989 thread starter macrumors member

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    Jun 14, 2012
  11. Hawkeye16 macrumors regular

    Joined:
    Sep 16, 2009
    Location:
    Iowa
    #11
    I bet the website means when Apple receives the package, not the store you returned it at. They need to check it over before selling it as a refurb/open box item.

    Wait a few more days or go to the store with all documentation and ask questions.

    Debit = cash. I have never heard of "crediting back" to a debit card.
     
  12. umee1989, Aug 1, 2012
    Last edited: Jun 22, 2013

    umee1989 thread starter macrumors member

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    Jun 14, 2012
  13. asting macrumors 6502

    Joined:
    Jun 10, 2012
    #13
    Debit cards can be refunded to. This happens all the time.
     
  14. ducatiti macrumors 6502a

    ducatiti

    Joined:
    May 18, 2011
    #14
    I returned a rMBP last 7/28 and will keep you posted if ever receive my check prior to yours.
     
  15. Hawkeye16 macrumors regular

    Joined:
    Sep 16, 2009
    Location:
    Iowa
    #15
    Where? Every time I have used a debit card and gotten a refund it has been in the form of cold hard cash.
     
  16. TheRealDamager macrumors 65816

    Joined:
    Jan 5, 2011
    #16
    I've seen both approaches - just depends on store policy.
     
  17. wolfpuppies3 macrumors 6502

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    Jun 26, 2012
    Location:
    Virginia, USA
    #17
    Um, why ask us?

    Why not take it up with the store?
     
  18. kazmac macrumors 603

    kazmac

    Joined:
    Mar 24, 2010
    Location:
    On the sliver scream
    #18
    hmmm

    My purchases with my debit card are always done as credit card charges. I've always received a refund back on the card within 7 business days max. I hope you get this sorted.

    Keep calling that store...maybe speak to a different manager?
     
  19. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #19
    not when they are talking about refunding you via a check....by cash, they truly mean cash. A debit payment always goes back on the debit.....you had a really weird genius.
     
  20. ducatiti macrumors 6502a

    ducatiti

    Joined:
    May 18, 2011
    #20
    Any updates? Have you received your refund?
     

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