Help with SBSS screen

Discussion in 'Apple Watch' started by filteq, Mar 18, 2018.

  1. filteq macrumors newbie

    Joined:
    Sep 25, 2015
    #1
    I have a SBSS Series 3 that has developed strange marks on the screen over the past couple of months. As you can see in the image, it’s only on the edges of the screen at this point. In searching the forums it seems that this might be the oleophobic coating that is coming off, but I’m not sure.

    What is the safest way to remove these blemishes on a SBSS watch?
     

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  2. Relentless Power, Mar 18, 2018
    Last edited: Mar 18, 2018

    Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    I definitely agree it’s a separation of the oleophobic coating from the display or something caused a reaction with the coating. The only thing I could suggest would be a microfiber cloth, slightly damp with warm water first. I would make a genius appointment have Apple look at it as well. On a past thread, Another member had a similar issue and used a very minor amount of rubbing alcohol on a microfiber cloth and it removed the stain, however that remedy is at your own risk, but your situation could be entirely differently. However, I believe Apple will replace your watch without issue if they determine this was out of your control.
     
  3. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #3
    You need to go to the Apple Store and get that replaced. That is a manufacturing defect. Do not attempt to put alcohol or any other cleaning agent on the watch. You don't want Apple thinking you did something to cause that to occur.
     
  4. Shadow%20Mac macrumors 6502

    Joined:
    Dec 28, 2007
    Location:
    California
    #4
    This is correct. The coating should never show any visible damage with normal usage. Take it to the apple store asap, before attempting any cleaning yourself.
     
  5. filteq thread starter macrumors newbie

    Joined:
    Sep 25, 2015
    #5

    Thanks guys. I was hoping I could avoid an appointment. I guess it’s nice to know that I actually have the option of making an appointment to correct the problem.
     
  6. filteq thread starter macrumors newbie

    Joined:
    Sep 25, 2015
    #6
    Just got an email notification that the repair center that states that they “weren’t able to process you request.” I looked at what the support rep put on the description of the problem and it states “single crack.” Nice.

    Glad to see Apple support is going downhill as well. I guess I’ll just live with the problem and wait until it gets much worse before I try to do this again.
     
  7. Shadow%20Mac macrumors 6502

    Joined:
    Dec 28, 2007
    Location:
    California
    #7
    this isn't a crack. are they making the claim that a crack caused the coating degradation? could be... highly unlikely... would like to hear them explain that... or are they not acknowledging the coating degradation at all?

    I've always had an excellent experience with Apple Customer support. I'd push back as hard as I could. My mom had an unpleasant experience with the Emeryville store last week, and when she got her customer satisfaction survey she gave them less than stellar remarks. We had a personal phone call from the manager *and* our issue resolved within 24 hours.

    This seems ridiculous to me. Unless there is more to that photo than I see or know, that doesn't seem like a "crack" to me. Or at least not a normal one.
     
  8. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #8
    I would certainly follow up on this with Apple so you can have more of a clear explanation of what they are referring to and indicate there was no crack on the display. You clearly have a picture that’s not showing a crack. It’s a defect with the display and oleophobic coating. Let us know what happens.
     

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