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Help With Troublesome Kernel Panic

R

redvengeance05

macrumors newbie
Original poster
May 26, 2014
1
0
Here goes,

I haven't had any major issues come up with my Mac until a month ago. My Macbook Pro is a mid-2010 (MBP 6,2), and I have recently been experiencing intermittent random kernel panics. It's like they will come and go; I may not have one for a week, and then all of a sudden I have like 3 in one day. Then it's like another couple days before anything happens (and I use my computer constantly). Here's essentially what's been happening:

Prior to upgrading to Mavericks, I had Snow Leopard. System would crash (basically screen would go black at random and I wouldn't be able to do anything, and I would have to hit the power button to turn the computer off). Once it rebooted, it would rarely give me an option to send a log in to Apple, sometimes it wouldn't even acknowledge that there was a crash. To try and solve this issue, I have done the following:
  • Ran Applejack and chose the option to do a deep scan after several of the kernel panics. Issue went away for awhile, but eventually came back.
  • Stopped using Chrome (as I saw somewhere that people were having issues with it crashing their Macs). This also worked temporarily, but like the previous step, the kernel panics came back.
  • Updated from Snow Leopard to Mavericks. Issue is still popping up. At least it gives me the option to send a log to Apple.
  • Updated firmware (found it to be out of date); issue hasn't popped up yet; however I feel it's only a matter of time before it happens again.
  • I am aware of the logic board issue that has happened with some Macs from my year group, however mine is outside of the 3 years from purchase date so if I have to take this in to get looked at by Apple, it's gonna cost me. (Also, no Apple stores are near me, I don't have the time right now to drive 4 hours away to get it looked at, and I really want to exhaust all other options before resorting to this)

I will paste the latest log I was able to snag. Can anyone take a look at it and tell me what they think is going on here?

Any help on this would be greatly appreciated. I am beating my head against a wall trying to figure this out.

Anonymous UUID: A311602B-79A2-7689-2495-14D5A5D2A767

Mon May 26 13:36:06 2014
panic(cpu 1 caller 0xffffff7f956fff7c): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff812f9de000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.5.26/src/AppleMuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 1), Frame : Return Address
0xffffff80203faea0 : 0xffffff8013222fa9
0xffffff80203faf20 : 0xffffff7f956fff7c
0xffffff80203faff0 : 0xffffff7f93ebbe7b
0xffffff80203fb0b0 : 0xffffff7f93f8546a
0xffffff80203fb0f0 : 0xffffff7f93f854da
0xffffff80203fb160 : 0xffffff7f94204056
0xffffff80203fb290 : 0xffffff7f93fa8b09
0xffffff80203fb2b0 : 0xffffff7f93ec28cd
0xffffff80203fb360 : 0xffffff7f93ec03d8
0xffffff80203fb560 : 0xffffff7f93ec1d27
0xffffff80203fb630 : 0xffffff7f94d193df
0xffffff80203fb700 : 0xffffff7f94d437b3
0xffffff80203fb780 : 0xffffff7f94d2bae0
0xffffff80203fb7e0 : 0xffffff7f94d2c3da
0xffffff80203fb830 : 0xffffff7f94d2c754
0xffffff80203fb8a0 : 0xffffff7f94d2cfc8
0xffffff80203fb8e0 : 0xffffff7f94cf9fea
0xffffff80203fba60 : 0xffffff7f94d29940
0xffffff80203fbb20 : 0xffffff7f94cf8ad9
0xffffff80203fbb70 : 0xffffff80136cea56
0xffffff80203fbb90 : 0xffffff80136d0051
0xffffff80203fbbf0 : 0xffffff80136cdabf
0xffffff80203fbd40 : 0xffffff80132b66a8
0xffffff80203fbe50 : 0xffffff8013226bf1
0xffffff80203fbe80 : 0xffffff80132139f5
0xffffff80203fbef0 : 0xffffff801321e043
0xffffff80203fbf70 : 0xffffff80132c989d
0xffffff80203fbfb0 : 0xffffff80132f3c76
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.5.26)[B67CD59F-1344-37BC-8A9A-46D6D3DCA13D]@0xffffff7f956f1000->0xffffff7f95704fff
dependency: com.apple.driver.AppleGraphicsControl(3.5.26)[C0F9A79F-167E-3A68-873C-5CE17B97FB11]@0xffffff7f956e9000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xffffff7f93cb1000
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff7f937ec000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0xffffff7f93e19000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C6653]@0xffffff7f956ec000
com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[6EB3FF52-A4F6-3496-AE9C-D89B00FDE504]@0xffffff7f93e6c000->0xffffff7f940d4fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff7f937ec000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[B93BBFC9-9ED5-3DDD-8CED-5EDA081BB997]@0xffffff7f93e5c000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0xffffff7f93e19000
com.apple.GeForceTesla(8.2.4)[24ED915E-02F3-3A31-8502-6AA41FFCA420]@0xffffff7f94ce7000->0xffffff7f94db1fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff7f937ec000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[B93BBFC9-9ED5-3DDD-8CED-5EDA081BB997]@0xffffff7f93e5c000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0xffffff7f93e19000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[6EB3FF52-A4F6-3496-AE9C-D89B00FDE504]@0xffffff7f93e6c000
com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56A3A4AC]@0xffffff7f940df000->0xffffff7f94388fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[6EB3FF52-A4F6-3496-AE9C-D89B00FDE504]@0xffffff7f93e6c000
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff7f937ec000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
13D65

Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide: 0x0000000013000000
Kernel text base: 0xffffff8013200000
System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 51746028242218
last loaded kext at 48068257347386: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f95898000, size 49152)
last unloaded kext at 48132690218591: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f95898000, size 32768)
loaded kexts:
com.sophos.kext.sav 9.0.61
com.sophos.nke.swi 9.0.53
org.virtualbox.kext.VBoxUSB 4.1.2
org.virtualbox.kext.VBoxDrv 4.1.2
com.seagate.driver.PowSecLeafDriver_10_5 5.2.6
com.seagate.driver.PowSecDriverCore 5.2.6
com.apple.filesystems.smbfs 2.0.2
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.4f1
com.apple.driver.AGPM 100.14.15
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleHDA 2.6.1f2
com.apple.GeForceTesla 8.2.4
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMikeyDriver 2.6.1f2
com.apple.driver.AppleLPC 1.7.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleMuxControl 3.5.26
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleIntelHDGraphics 8.2.4
com.apple.driver.AppleIntelHDGraphicsFB 8.2.4
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.driver.AppleUSBAudio 2.9.5f4
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver 4.2.4f1
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.AppleGraphicsDeviceControl 3.5.26
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOBluetoothFamily 4.2.4f1
com.apple.driver.DspFuncLib 2.6.1f2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.IOPlatformPluginFamily 5.7.0d11
com.apple.driver.AppleHDAController 2.6.1f2
com.apple.iokit.IOHDAFamily 2.6.1f2
com.apple.driver.AppleGraphicsControl 3.5.26
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOFireWireSBP2 4.2.6
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 677.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x8394, 0x393731363434412028393736363434412900
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x8394, 0x393731363434412028393736363434412900
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: C300-CTFDDAC256MAG, 256.06 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: USB2.0 Hub
USB Device: PTZ-631W
USB Device: USB2.0 Hub
USB Device: HD Webcam C525
USB Device: Backup+ Desk
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: IR Receiver
USB Device: Built-in iSight
Thunderbolt Bus:
Click to expand...
 
Force this issue with Apple

Dear OP,

I have this damn issue after I upgraded to Mavericks a month after my AppleCare expired. I participated in the Apple Customer Seeding Program as well, and when I initially mistaken this as a Mavericks bug, Apple's OS X Engineering Team told me to look it up the article that chrfr posted, that my MacBook Pro has an Open Issue…

I was furious because that article had been there for over 3 years, and all Apple had done was to issue a fix on Snow Leopard - the MacBook Pro Video Update to suppressed the issue. The article also noted a by-line which reads the following:

"If your 15-inch MacBook Pro is NOT experiencing any of these symptoms, you DO NOT need to contact Apple."

And since that said temporary fix did indeed suppressed the issue, I let it lapsed. Seriously, it wasn't an issue at all with Snow Leopard. And the issuance of the Video Update fix happened while my original Limited Warranty was in effect. And I had AppleCare as well - unused, unclaimed. The above issue was covered for 3 years from date of purchase without the need of AppleCare.

By now you will know why I'm furious about it. How could Apple just issue a fix to just temporarily suppress the problem, knowing it will crop up later. Is Apple trying to profit from the expiring of AppleCare and having those affected GPU, hence an entire logic board replaced at the costs of arms and legs…? My question to them, why didn't they issue a RECALL to fix the affected MBPs in the first place.

Right now I'm forcing this issue with Apple, written a strongly-worded e-mail to Tim Cook. Apple had responded by assigning me a Relations Executive to deal with the issue, and franking from the first impression when he said it will be a paid repair, I was not impressed. I've also demanded that if Apple cannot replace the affected parts as per warranty, I'm taking this to the press and at the same time demanding Apple to refund my AppleCare purchase.

At this point, my case is under Apple investigation, and at the recommendation of the RE officer, I've sent my MBP to an AASP for further diagnostics.


I would suggest you to do the same, write a letter to Tim Cook if possible, explore all other avenues as well. This is supposed to be Apple's responsibility. They are definitely hiding something with this Video Update fix after their debacle with the nVidia 8800GT issue 6 years ago. The irony of not having that problem on Snow Leopard but on Mavericks has something to do with the combination of hardware issue and bad coding of Mavericks. I would be glad to stay onto Snow Leopard, but with Apple stopping all security updates on Snow Leopard is not a solution for us either.

You are not alone as I've read a few weeks ago of another MBP6,2 owner having the same GPU panic issue on Mavericks.
 
Last edited:
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