Help with Verizon Visual Voicemail

[whitlecj]

I just got an iPhone 6s Plus. I was using a nexus 6p and google voice as my voicemail. I successfully got my number to stop forwarding to google voice by dialing *73. My problem now is I have no visual voicemail. When I click the voicemail tab I it simply dials my voicemail and you can listen to it the old way by entering your password. When I receive a new voice mail, I get a text that looks likes this.

//VZWVVM:SYNC:ev=NM;id=388;c=2;t=v;s=18039179498;dt=06/01/2016 19:36 -0500;l=16;dev_t=5

My phone is a work phone and is tied to our corporate account so I can't log into my Verizon to check anything. I had an iPhone 6 prior to the nexus and visual voicemail worked fine.

I have tried resetting the network settings and that did not help.

Any ideas?

 

[posguy99]

Sure. Talk to your corporate contract administrator and have them take care of Verizon fixing it. That's what they're for. Visual Voicemail is a product that has to be added to the device.

You could of course continue to use Google Voice for your voicemail.

 

[xdabbeb]

The text you received is a directed SMS/IMS message for an Android VVM sync request. Basically, your line is provisioned incorrectly for the iOS VVM service. If you call Verizon (and get a competent tech) they should be able to switch the code for you easily. You may also need a new nano-SIM as Verizon was/is still provisioning different ones for each platform...Yet another remnant of their failed isis/softcard venture. I switch between platforms often and run into this if I'm not able to do it myself via Verizon's online activation due to their silly 30-day account change policy.