Help

Discussion in 'iPhone Tips, Help and Troubleshooting' started by souhaila, Feb 21, 2016.

  1. souhaila macrumors newbie

    souhaila

    Joined:
    Feb 21, 2016
    #1
    my iphone's screen is blocked I guess and it doesn't turn off even tho i press the two buttons , help please
     
  2. bandofbrothers macrumors 601

    bandofbrothers

    Joined:
    Oct 14, 2007
    Location:
    Uk
    #2
    What do you mean by blocked ? Is it frozen ?

    Are you J.B or stock ?

    Can you hook up to iTunes and use Dfu or Recovery Mode.

    If you have an Apple Store you could always visit for help.
     
  3. \-V-/ Suspended

    \-V-/

    Joined:
    May 3, 2012
    #3
    Some more information regarding the issue would be immensely helpful.
     
  4. xixi.li macrumors regular

    Joined:
    Nov 25, 2015
    Location:
    hongkong
    #4
    Do you mean this (press and hold the on/off button and the home button at the same time for at least 10 seconds,until the apple logo appears) is not work?
     

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