Helpdesk software

[HE15MAN]

Where I work is looking to upgrade their help desk program. We are currently running Magic and it is in need of replacement. Is there any good open source programs out there?

Thanks!

 

[R94N]

It's not open source but GoToAssist might do the job. It's the only one I've heard of, at least.

 

[SuperCompu2]

Don't use Remedy Action Request System. It'll drive you nuts