Hey Siri not working when screen is locked/off

minimo3

macrumors 6502
Original poster
Oct 18, 2010
452
290
hey Siri works for me if the screen is unlocked and turned on but not when it's off. I've checked and "hey Siri" is turned on in my settings. I've also made sure that Siri is available from the lock screen in the TouchID settings. Already did a full reboot. This is on a iPhone 6S with 9.0.2. What am I missing?
 

OrionsByte

macrumors regular
Sep 22, 2015
138
181
Are you placing the screen face down? If the screen is face-down "Hey Siri" is turned off (it's not a bug, it's a feature). Other than that I can't think of a reason it wouldn't be working when it's locked if it works other times.
 
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iMacDragon

macrumors 68000
Oct 18, 2008
1,888
357
UK
hey Siri works for me if the screen is unlocked and turned on but not when it's off. I've checked and "hey Siri" is turned on in my settings. I've also made sure that Siri is available from the lock screen in the TouchID settings. Already did a full reboot. This is on a iPhone 6S with 9.0.2. What am I missing?
Did you do the hey siri training? if not, try turning siri off and on again.
 

minimo3

macrumors 6502
Original poster
Oct 18, 2010
452
290
Figured out why it's not working - Siri while locked is disabled by my corporate MDM profile
 
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Harmonious Zen

macrumors 6502a
May 18, 2013
636
275
Figured out why it's not working - Siri while locked is disabled by my corporate MDM profile
Hilarious. Good ol' corporate lockdown. Makes me wonder how many other "problems" people experience are due to corporate restrictions.
 
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