Hey Siri not working when screen is locked/off

[minimo3]

hey Siri works for me if the screen is unlocked and turned on but not when it's off. I've checked and "hey Siri" is turned on in my settings. I've also made sure that Siri is available from the lock screen in the TouchID settings. Already did a full reboot. This is on a iPhone 6S with 9.0.2. What am I missing?

 

[OrionsByte]

Are you placing the screen face down? If the screen is face-down "Hey Siri" is turned off (it's not a bug, it's a feature). Other than that I can't think of a reason it wouldn't be working when it's locked if it works other times.

 

[Aibocyrus]

Doesn't it have to be plugged in and connected to wifi to work, too?

 

[iMacDragon]

hey Siri works for me if the screen is unlocked and turned on but not when it's off. I've checked and "hey Siri" is turned on in my settings. I've also made sure that Siri is available from the lock screen in the TouchID settings. Already did a full reboot. This is on a iPhone 6S with 9.0.2. What am I missing?

Did you do the hey siri training? if not, try turning siri off and on again.

 

[minimo3]

Did you do the hey siri training? if not, try turning siri off and on again.

Yup I did the training twice

 

[minimo3]

Doesn't it have to be plugged in and connected to wifi to work, too?

The 6S and 6S plus have the M9 coprocessor which supposedly allows you to use Hey Siri anytime. Older models need to be plugged in

 

[Mobster1983]

Doesn't it have to be plugged in and connected to wifi to work, too?

Not anymore.

Works great for me. I can talk to my phone across the room, or even in my pocket. Great feature.

 

[minimo3]

Figured out why it's not working - Siri while locked is disabled by my corporate MDM profile

 

[Harmonious Zen]

Figured out why it's not working - Siri while locked is disabled by my corporate MDM profile

Hilarious. Good ol' corporate lockdown. Makes me wonder how many other "problems" people experience are due to corporate restrictions.