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Hi : ) !!! - I was told my screen would be changed.

I

igmolinav

macrumors 65816
Original poster
Aug 15, 2005
1,127
4
Hi,

I went to an apple premium reseller. There is no Apple store here. I explained the repairman that my 11" MBA had a horizontal white line that had developed over time. The repairman asked me to bring the computer and I did the next day. He took the computer in and said that it would take three to four days to have it repaired, what was ok. The next day he sent me an e-mail and told me to come to pick up the computer. He said to me that only Retina MBA's were having their screens being changed. Although in his view he acknowledged that the problem with my computer was due to a factory defect. However, he couldn't do anything unless it was authorized by Apple.

Any thoughts or comments will be appreciated.

Thank you, kind regards,

igmolinav

P.S. My 11" MBA is from early 2014
 
Last edited:
igmolinav said:
Hi,

I went to an apple premium reseller. There is no Apple store here. I explained the repairman that my 11" MBA had a horizontal white line that had developed over time. The repairman asked me to bring the computer and I did the next day. He took the computer in and said that it would take three to four days to have it repaired, what was ok. The next day he sent me an e-mail and told me to come to pick up the computer. He said to me that only Retina MBA's were having their screens being changed. Although in his view he acknowledged that the problem with my computer was due to a factory defect. However, he couldn't do anything unless it was authorized by Apple.

Any thoughts or comments will be appreciated.

Give Apple a call and find out what they would advise you do?
Click to expand...
 
Hi,

Look, I am uploading a few pictures so you can see the line on the screen:
[doublepost=1475034584][/doublepost]All pictures taken with my iPhone : ) !!!
 

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igmolinav said:
Hi,

I went to an apple premium reseller. There is no Apple store here. I explained the repairman that my 11" MBA had a horizontal white line that had developed over time. The repairman asked me to bring the computer and I did the next day. He took the computer in and said that it would take three to four days to have it repaired, what was ok. The next day he sent me an e-mail and told me to come to pick up the computer. He said to me that only Retina MBA's were having their screens being changed. Although in his view he acknowledged that the problem with my computer was due to a factory defect. However, he couldn't do anything unless it was authorized by Apple.

Any thoughts or comments will be appreciated.

Thank you, kind regards,

igmolinav

P.S. My 11" MBA is from early 2014
Click to expand...

Well if it is outside standard warranty, then open dialogue with Apple online and get them to authorise the repair, if you are in Europe you get 2 years limited warranty for factory defects and in the U.K. 5 years.
 
Hi,

No dirt from keyboard protector or else.
That has been the initial thought at the
businesses related to Apple where I have
been. They have wiped the screen but
the line is still there.

I will talk one more time with them and
see what happens.

I let you know asap.

Thank you very much again, kind regards,

igmolinav : ) !!!
 
igmolinav said:
He said to me that only Retina MBA's were having their screens being changed.
Click to expand...

There is no such thing as a Retina MBA. Your screen issue is either due to customer damage, and thus not covered by Apple, or a hardware defect, which is. That's what an AASP is supposed to determine.
 
hi There; what hook did they u-se to get you in the Apple store? Because if youre going in to get your Mac repaired like new then thats almost the same thing that buying a brand new Mac is .
 
igmolinav said:
No dirt from keyboard protector or else.
That has been the initial thought at the
businesses related to Apple where I have
been. They have wiped the screen but
the line is still there.
Click to expand...

Hi,

are you sure about that? It looks like the location of the line would correspond to the location of the topcase "ridge" between you space-key and your trackpad.

RGDS,
 
Hi,

seveej said:
Hi,

are you sure about that? It looks like the location of the line would correspond to the location of the topcase "ridge" between you space-key and your trackpad.

RGDS,
Click to expand...

Yes, thank you! That is what I mean, the "ridge" between the space-key and the trackpad!
That has provoked the white line!

Thank you again, kind regards,

igmolinav : ) !!!
 
igmolinav said:
Hi,



Yes, thank you! That is what I mean, the "ridge" between the space-key and the trackpad!
That has provoked the white line!

Thank you again, kind regards,

igmolinav : ) !!!
Click to expand...



Bump!
Hi guys,
What could I do?
Thank you,
igmolinav : ) !!!
 
We see this on older windows laptops at work.

Apple will probably class it as "wear and tear" as the air is so think the screen and case can flex so the screen will touch the base thus leaving the mark.

My fiancee has an asus transformer windows 10 tablet with keyboard dock.
It too has the same line as your photos.

I would not be too hopeful of a free repair.
My fiancee has has a thin layer of foam between screen and keyboard when closed.
 
Hello,

Thank you for your message : ) !!!

The sad thing is that it literally
happened from day one! And they
always said 'it was nothing'.

Very kind regards,

igmolinav
 
From day one then it could not have been treated well in the factory or storage of unit before you purchased it.

It looks more like a mark on screen most manufacturers only replace screen if dead pixels which sadly yours is not.

Big bummer for you :(
 
Samuelsan2001 said:
Well if it is outside standard warranty, then open dialogue with Apple online and get them to authorise the repair, if you are in Europe you get 2 years limited warranty for factory defects and in the U.K. 5 years.
Click to expand...

No, you don't get 5 years warranty in the UK. The product must last for a reasonable amount of time, which is not legally defined but typically 2 years for computers. You have five years time to complain (about a defect that happened in the first two years).

posguy99 said:
There is no such thing as a Retina MBA. Your screen issue is either due to customer damage, and thus not covered by Apple, or a hardware defect, which is. That's what an AASP is supposed to determine.
Click to expand...
If the store "admits it is a factory defect", then in the EU the store would have to fix it. If Apple doesn't admit it is a factory defect, then the store has a problem, but that's not your problem. All of course if it is in the EU.
 
Hello,

Thank you for you message : ) !!!

The computer was not bought in the EU, unfortunately : ( !!!
but in Mexico.

Thank you again, kind regards,

igmolinav : ) !!!
 
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