Hi :) - Is Skype asking too much?

Discussion in 'Windows, Linux & Others on the Mac' started by igmolinav, Jul 26, 2014.

  1. igmolinav macrumors 65816

    Aug 15, 2005

    I have been using my skype account for a very,
    very long time. So long, that I don't even re-
    member when I setted up; but I think around
    2005. I skype with my contacts, but I do have
    skype credit as well; to be able to call regular
    phone numbers.

    A week ago, I was doing a phone call. Suddenly,
    the call, a very important call for me, was cut off.
    I tried to figure out what may have happened and
    asked myself why I couldn't call any number and
    use the service as I was doing before. It took
    some patience and some googling to figure out,
    that the phone was blocked. Skype offers an
    almost endless questionnaire to be filled out to
    check one's identity. This questionnaire, in my
    opinion, asks questions that I feel are private.
    They ask me me for bank
    details and contacts' information, as well as the
    numbers I have called. As I refused them to give
    that information, they have told me the information
    I sent does not match their records and therefore
    my account will still be blocked. I wonder if I have
    any rights to prevent my account from staying
    blocked. I can log in to my account as usual, but
    it will not allow to do calls using skype credit. And
    the money, the skype credit I have paid, could I get
    it back?

    Thank you in advance, kind regards,

    igmolinav : ) !!!
  2. igmolinav, Jul 27, 2014
    Last edited: Jul 27, 2014

    igmolinav thread starter macrumors 65816

    Aug 15, 2005

    Their customer service wrote this:

    "Thank you for contacting Skype.

    I understand that you want to retrieve your account.

    I apologize for the inconvenience this may have caused you. We have checked the Service Request forms that you have provided.

    Unfortunately, the information provided does not match our records. Because of this, we are unable to proceed.

    Since you were unable to verify the account using the form more than once, I am sorry but we can no longer assist you with your request.

    You have the option to create a new account to continue using Skype's features and services.

    Best regards,

    Carlo B

    Skype Customer Service "

    I just answered this:


    However, all the information you are
    asking me for is in my account and
    perhaps you can see it, can't you?

    Why should I give it to you, if you
    can see it?

    Kind regards

    Thank you to all of you for looking at this thread !!!
  3. hologram macrumors 6502

    May 12, 2007
    So that you can prove that you're really you. It could be anyone asking for access to your account. I do think they're asking for too much info, though. All they really need is your username and pw.

    They should have a live online chat. Did you try that?
  4. igmolinav thread starter macrumors 65816

    Aug 15, 2005

    Thank you for your message : ) !!!

    One wouldn't expect that from skype, but it seems
    true. They offer a live chat support option, but at
    the end you are stuck with either sending an e-mail
    or writing in their forum. Both options take more
    than twenty four hours to be answered.

    Yes, for me it is the way it feels. They ask too much
    info and they also ask information that can be hard
    to remember like the year one oppened the account
    or other e-mail addresses one may have used in the past
    in connection with the skype account, etc. The difficult
    part for me, is that for some reason I can't
    recall some of those details they ask for now.

    Thank you again, kind regards,

    igmolinav : ) !!!
  5. marikavs macrumors member

    Aug 6, 2006
    Yes! Thank you!

    Thank you for posting this! I recently started using Mavericks, and installed Skype anew. I too have Skype credit, but in order to call my family overseas. I don't expect any different "experience" when I soon need to call my brother, to whom I sent emails that weren't received. Thanks for the warning. I was wondering if Skype would work as before. (I don't remember when I first signed up either.)

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