Hilton to Adopt Digital Check-In, Smartphone-Based Room Keys Worldwide

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Jul 28, 2014.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Hilton Worldwide, a company that operates thousands of hotels around the globe, today announced plans to roll out new mobile-based check-in and room selection tools, as well as digital smartphone-based room keys.

    Hilton guests will be able to select their rooms online using their smartphones, which will be able to display floor plans for each available room. Guests will also be able to check-in/check-out using their smartphones, as well as purchase upgrades and make special requests for item deliveries.

    While Hilton's new service is limited to check-ins and room selection at the current time, next year the hotel chain plans to allow guests to unlock their hotel rooms with their smartphones.

    Hilton is planning to roll out its digital enhancements to select hotels during the summer and the fall, and by the end of 2014, smartphone-based check-ins and room selection will be available for more than 650,000 rooms across 4,000 hotels. The technology that allows smartphones to be used as room keys will begin rolling out in 2015, with wide availability in 2016.

    Hilton is not the first hotel chain to begin allowing guests to enter their hotel rooms with their smartphones, as Starwood Hotels & Resorts implemented a pilot program to test the technology earlier this year. Hilton's eventual rollout will be much larger, however, and it also includes the aforementioned tools for personalized room selections and easy check-ins.

    Article Link: Hilton to Adopt Digital Check-In, Smartphone-Based Room Keys Worldwide
  2. SilianRail macrumors 6502

    Feb 24, 2011
    If you still have to wait in line to check into the hotel nothing really has improved...
  3. xizdun macrumors regular

    Nov 13, 2011
  4. adamw macrumors regular

    Sep 22, 2006
  5. El Hikaru macrumors regular

    Dec 3, 2013
    That is iHotel with iDoor compatible with iPhone.
  6. Four oF NINE macrumors 68000

    Four oF NINE

    Sep 28, 2011
    Hell's Kitchen
    How soon will this be universal? I imagine other hoteliers making this move as well
  7. bradl macrumors 68040


    Jun 16, 2008
    I was thinking the same thing, especially if this spreads down to other Hilton properties (Garden Inn, DoubleTree, Hampton Inn/Suites). It would be nice if they did.

  8. Alphabetize macrumors 6502


    Oct 6, 2013
    How does it work? Through Bluetooth? I feel like this would be a good use for NFC.
  9. MvdM macrumors regular

    Apr 27, 2005
    Is it still possible top open the door with a normal key?
  10. erinsarah macrumors regular

    Mar 17, 2011

    At long last, I can finally reserve that room right above the pool and sandwiched between the elevator motor and the ice machine, so that the chlorine smell and noise pollution can rock me to sleep in those heavenly beds.

    But in all seriousness, since there are obviously plans behind the scenes to collect data off this process, it would be nice if the app could somehow warn the cleaning crew that the inhabitants of the room are IN the room before they knock.
  11. taptic macrumors 65816


    Dec 5, 2012
    So we get a new iPhone when we tell them our room key isn't working?
  12. pure-rockstar macrumors regular

    Jul 24, 2014
  13. Chmeeee macrumors member

    Jul 1, 2003
    Boston, MA
    Well thank God they clarified that. I would have been completely confused otherwise!
  14. longofest Editor emeritus


    Jul 10, 2003
    Falls Church, VA
    It works via Bluetooth LE. It could be done via NFC, but NFC isn't deployed nearly as ubiquitously as Bluetooth LE (Bluetooth LE is on every iPhone since the 4S, as well as every Galaxy since S3).
  15. ArtOfWarfare macrumors G3


    Nov 26, 2007
    No. They're planning to improve the experience for their valued customers by kicking out everyone with Android, Windows, BlackBerry, and other non-iOS devices (or no devices at all).
  16. BruiserB, Jul 28, 2014
    Last edited: Jul 28, 2014

    BruiserB macrumors 65816

    Aug 9, 2008
    I'm guessing it just works through wifi/cell connection to interface to the global Hilton computer which is connected to each property and can send a signal to open the room? That would be the easiest way to implement without having to put bluetooth or NFC sensors on each door handle and require a complete infrastructure upgrade. I suppose they could somehow check with location services to make sure you are at least near the property, so you can't open your room from 5 miles away or something.

    Anything else would require a lot of changes that take both time and money, so I couldn't see it rolling out quickly. Plus there would be issues with compatibility with too many cell phones as BTLE and NFC aren't universal yet.
  17. RenoG macrumors 65816

    Oct 7, 2010
    That's nice as an option however for security reasons I'm not to keen on this ambitious endeavor for this stuff to controlled remotely by apps. This whole future move to control everything by phone concerns me to honest.
  18. ashton18 macrumors regular


    Apr 12, 2014
    New York City
  19. larrylaffer macrumors 6502


    Aug 1, 2009
    Los Angeles
    Getting that high floor room is now going to be impossible if you don't have a data connection where you're going.
  20. Dilster3k macrumors 6502a


    Jul 20, 2014
    Frankfurt, Germany
  21. iMerik, Jul 28, 2014
    Last edited: Jul 28, 2014

    iMerik macrumors 6502

    May 3, 2011
    Upper Midwest
    They'll have charging pads in every lobby to wirelessly charge your iPhone 6.

    Note to MacRumors: That's two confirmed rumors for you to report on. You heard it here first.
  22. longofest Editor emeritus


    Jul 10, 2003
    Falls Church, VA
    You should really separate those two.

    Bluetooth LE has excellent market penetration. It has been available on any iPhone introduced in the past 3 years. That is almost 50% longer than many western counties' replacement cycles for smart phones.

    NFC does suffer from lack of market penetration. While it has had good penetration by Samsung devices, no iOS device has yet supported NFC.
  23. fluchtpunkt macrumors member

    Aug 16, 2013
    Most likely they will combine both. iBeacon to figure out that you are next to the door, and Internet via WiFi/Cellular to unlock the door.

    Doesn't need upgraded locks, hotel locks have remote unlock ability already. Just stick a $10 iBeacon next to each door. Doesn't even have to be one iBeacon per door. But with stuff like iBeacon you can wake up the app that is needed to unlock the door.

    And you don't have to care for guests without BT LE enabled smartphones. They can still use key cards. In a year or two all mid-class and up smartphones will come with BT LE.

    From a security standpoint not much will change. Nowadays most locks for hotel rooms are remote controlled via a server anyway.
  24. BruiserB macrumors 65816

    Aug 9, 2008
    I was under the impression the BTLE was not that widely available in Android devices until recently. I agree most iPhones have it.
  25. jclo Editor


    Staff Member

    Dec 7, 2012
    This will indeed include other Hilton properties.

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