HMA VPN reinstallation not possible

[kilkou]

Hello everyone,



I have a bug with my new Mac Pro M3. This morning, the VPN wouldn't start. So I removed the VPN using CleanMyMac Pro.



Now, when I try to reinstall the VPN, I get an error. After consulting several forums, it seems that the solution is to completely reinstall my Mac. However, this is impossible for me because I haven't backed up all my data yet and I don't want to lose anything, being still a Mac beginner.



Could you suggest another solution to solve this problem with the VPN without having to reinstall my Mac? Thank you in advance for your help.

Thanks

 

[bogdanw]

Have you rebooted your Mac?

 

[kilkou]

Have you rebooted your Mac?

Hello yes, but should when I tried to reinstall (with reboot), I have the same issue ..

 

[bogdanw]

You could try from Terminal:

sudo pkill "HMA! Pro VPN Engine" || echo "HMA! Pro VPN Engine wan't running"
sudo pkill "com.privax.hmaprovpn.helper" || echo "com.privax.hmaprovpn.helper wan't running"
sudo rm -f "/Library/PrivilegedHelperTools/com.privax.hmaprovpn.helper"
sudo rm -f "/Library/LaunchDaemons/com.privax.hmaprovpn.helper.plist"

These commands are from the post-install script inside the installer.

 

[kilkou]

You could try from Terminal:

sudo pkill "HMA! Pro VPN Engine" || echo "HMA! Pro VPN Engine wan't running"
sudo pkill "com.privax.hmaprovpn.helper" || echo "com.privax.hmaprovpn.helper wan't running"
sudo rm -f "/Library/PrivilegedHelperTools/com.privax.hmaprovpn.helper"
sudo rm -f "/Library/LaunchDaemons/com.privax.hmaprovpn.helper.plist"

These commands are from the post-install script inside the installer.

when I launch the "terminal" i have this, and the VPN is already unstalled

 

[kilkou]

You could try from Terminal:

sudo pkill "HMA! Pro VPN Engine" || echo "HMA! Pro VPN Engine wan't running"
sudo pkill "com.privax.hmaprovpn.helper" || echo "com.privax.hmaprovpn.helper wan't running"
sudo rm -f "/Library/PrivilegedHelperTools/com.privax.hmaprovpn.helper"
sudo rm -f "/Library/LaunchDaemons/com.privax.hmaprovpn.helper.plist"

These commands are from the post-install script inside the installer.

 

[bogdanw]

If I’m not mistaken, the message in the image from the first post says it’s already installed.
You shouldn’t have used CleanMyMac Pro to uninstall HMA VPN.
“How to properly reinstall HMA VPN for Mac” https://support.hidemyass.com/s/article/how-to-properly-reinstall-hma-vpn-for-mac
Check in /Library/PrivilegedHelperTools/ and /Library/LaunchDaemons if you still have files named “privax”. If you do, delete them and reboot.
How to a folder by entering its pathname https://support.apple.com/guide/mac-help/mchlp1236/

 

[Fishrrman]

Just some random thoughts.

First, GET RID of "clean my mac". You don't want that.

Next, you might try this:
a. RE-install the HMA VPN
b. Download the free, small utility named "AppCleaner" from here:

AppCleaner

c. Use AppCleaner to remove the VPN software (see my instructions at the end of this post).
d. Now -- if AppCleaner successfully removes the VPN -- go on from there.

By the way, I'd recommend Mullvad if you need a VPN.
And don't forget what I said about "clean my mac".

How to use AppCleaner:
1. Open AppCleaner
2. Open your Applications folder (in the finder)
3. Grab the app you want to delete, and "drag and drop" it into AppCleaner's window.
4. AppCleaner will "look around" and gather up all the files related to the app.
5. If any are "unchecked", put a check into them.
6. Click the "remove" button, and they're ALL moved to the trash.
7. Close AppCleaner and empty the trash.
8. Gone!

I'm guessing there might be a few applications that AppCleaner can't "clean out" (perhaps Adobe stuff, Microsoft stuff, etc.). Those software publishers usually make available a standalone "uninstall" utility to get rid of them.

 

[kilkou]

Thanks for your answer, but I have already unistalled HMA but now I cant install it again...

 

[kilkou]

If I’m not mistaken, the message in the image from the first post says it’s already installed.
You shouldn’t have used CleanMyMac Pro to uninstall HMA VPN.
“How to properly reinstall HMA VPN for Mac” https://support.hidemyass.com/s/article/how-to-properly-reinstall-hma-vpn-for-mac
Check in /Library/PrivilegedHelperTools/ and /Library/LaunchDaemons if you still have files named “privax”. If you do, delete them and reboot.
How to a folder by entering its pathname https://support.apple.com/guide/mac-help/mchlp1236/

I didnt find any files of HMA ...

 

[kilkou]

You could try from Terminal:

sudo pkill "HMA! Pro VPN Engine" || echo "HMA! Pro VPN Engine wan't running"
sudo pkill "com.privax.hmaprovpn.helper" || echo "com.privax.hmaprovpn.helper wan't running"
sudo rm -f "/Library/PrivilegedHelperTools/com.privax.hmaprovpn.helper"
sudo rm -f "/Library/LaunchDaemons/com.privax.hmaprovpn.helper.plist"

These commands are from the post-install script inside the installer.

Just some random thoughts.

First, GET RID of "clean my mac". You don't want that.

Next, you might try this:
a. RE-install the HMA VPN
b. Download the free, small utility named "AppCleaner" from here:

AppCleaner

c. Use AppCleaner to remove the VPN software (see my instructions at the end of this post).
d. Now -- if AppCleaner successfully removes the VPN -- go on from there.

By the way, I'd recommend Mullvad if you need a VPN.
And don't forget what I said about "clean my mac".

How to use AppCleaner:
1. Open AppCleaner
2. Open your Applications folder (in the finder)
3. Grab the app you want to delete, and "drag and drop" it into AppCleaner's window.
4. AppCleaner will "look around" and gather up all the files related to the app.
5. If any are "unchecked", put a check into them.
6. Click the "remove" button, and they're ALL moved to the trash.
7. Close AppCleaner and empty the trash.
8. Gone!

I'm guessing there might be a few applications that AppCleaner can't "clean out" (perhaps Adobe stuff, Microsoft stuff, etc.). Those software publishers usually make available a standalone "uninstall" utility to get rid of them.

Thanks for the code but I have this answer :

 

[kilkou]

I Found this link and now its working fine
Many thanks to you

How to Completely Uninstall HMA VPN on Your Mac

Struggling with HMA VPN reinstallation errors on Mac? Explore our detailed walkthrough to fully uninstall the app, remove leftover files, and reinstall without hitches.

www.hongkiat.com