Showing videos of 9700, the Eris and Omnia II dropping bars is absurd. Youtube signal drop of these phones, you won't see many (if any reports of it). blaming an issue that only pertains to iPhone 4 on the whole cell phone industry and algorithms is equally absurd. "Look, one bar is taller than before 4.0.1, now ****." Also downplaying it as an issue with a small number of users is ridiculous. If this were the case (as it is with a lot of Apple products and minor issues for a minority of people), there would not have been an event to address it. Also, free bumpers is nice same with a full refund. But being "re-evaluated on September 30" indicates it's not a long term solution and little more than a "band aid" Apple claims they hate to employ so they are making the customers happier. I love iPhone 4, and I use it with a case so it doesn't matter much (a thin TPU case with electrical tape in that area eliminates the problem or that thick PixelSkin case without electrical tape). I'm not going to return it nor do I care much but from a PR standpoint, I would say a slightly lukewarm response if that and that's being generous. Saying "we love our customers repeatedly" is a weak argument. You love their wallets, we know it, you know it. Now go back on vacation in Hawaii, Steve. Blaming it on the cellphone industry, meh. How about adding Verizon to eliminate that argument, too? Remember: Just because you have herpes doesn't mean the world has herpes. How about this, too: release an official unlock on top of the bumper and I will do backflips for you. I want to use my iphone 4 in europe in the fall. Luckily, it will probably be ready by then.