Credit where it is due, Apple have contacted me during the week, they acknowledged that my concerns were legitimate and have apologised, I have accepted their apology.
I gave Apple a few suggestions in how to improve the overall customer experience, they said that my feedback was excellent and are taking my suggestions seriously
At no point did I ask for, nor receive, a refund. I just wanted to get up and running with my computer.
Apple were also sorry that they had lost my business as I had purchased an alternative to Logic after several unsuccessful attempts to purchase the program from the app store.
It transpires that Apple do listen to legitimate concerns after all and I hope everyone will not be afraid to voice them.
My apologies to everyone who has replied to my previous posts that I have not been able to answer as I have little free time and this post is just a quickie for anyone interested.
Take care all.
I gave Apple a few suggestions in how to improve the overall customer experience, they said that my feedback was excellent and are taking my suggestions seriously
At no point did I ask for, nor receive, a refund. I just wanted to get up and running with my computer.
Apple were also sorry that they had lost my business as I had purchased an alternative to Logic after several unsuccessful attempts to purchase the program from the app store.
It transpires that Apple do listen to legitimate concerns after all and I hope everyone will not be afraid to voice them.
My apologies to everyone who has replied to my previous posts that I have not been able to answer as I have little free time and this post is just a quickie for anyone interested.
Take care all.