Home button flakey -- thinking of exhcanging phone

Discussion in 'iPhone' started by zorinlynx, May 1, 2011.

  1. zorinlynx macrumors 603


    May 31, 2007
    Florida, USA
    My iPhone 4's home button has become flaky. I'm thinking of taking the phone in and see if they'll exchange it or fix the problem.

    My question is, does Apple let you do a device wipe before you surrender your phone to them? I'd rather not all my personal data be accessible the Apple Store employees once they have my phone in their hands.

    Basically, I'd like it to go like this.. I demonstrate the problem to them, they agree to swap the phone (or whatever) and I do an "Erase all content and settings" right there in front of them before I surrender it.

    What can I expect?
  2. Legion93 macrumors 6502a


    Apr 6, 2011
    Death Star, Rishi Maze
    Whenever any product needs fixing or replacing, the Apple employee will ask you to erase all content and settings from the device. So if they find that your iPhone needs fixing/repair, they would ask you whether you want to keep or remove any content from the iPhone before handing it over to them. They will let you press the erase button yourself as this gives your own consent, they never delete anything themselves.

    The best way to do this, back up all your content to iTunes, go to an Apple store, get it fixed or replaced and restore it to the new phone (or the same phone if it got repaired).

    Apple never goes through personal information nor keeps them for their records, maybe dependant on employee, but for peace of mind, delete everything. You cannot trust no one :d
  3. maclaptop macrumors 65816


    Apr 8, 2011
    Western Hemisphere
    I would encourage you to act fast.

    Once the button quits you're screwed.

    It happened to my friends phone and caused him a lot of time and grief. This is a common problem that if handled soon will save you the same fate.
  4. seble macrumors 6502a

    Sep 6, 2010
    How long before it starts acting up, does it pack up altogether? Mine was always bad from the start but has started to become worse, and I don't have time right now to et it exchanged.
  5. jcapz macrumors member

    Jul 28, 2008
    I brought mine in today to explain that the home button frequently isn't functioning correctly. Sometimes it would take 6 presses for me to exit an app. Even though it worked perfectly fine at the store, he took my word for it and replaced it in 2 minutes with no issue.
  6. Karr271 macrumors regular

    Feb 6, 2011
    my phone's home button has been acting up too. i never thought to get it replaced. im going to take a trip to my apple store tomorrow. i just have to restore my iphone as it is jailbroken.
  7. saintforlife macrumors 65816

    Feb 25, 2011
    Got mine exchanged today for the same reason. Took me 5 mins with the genius and walked out the store with a new iPhone in less than 10 mins total. Gotta love Apple's legendary customer service. I am a fan! :apple:
  8. Goldinboy17, May 1, 2011
    Last edited: May 1, 2011

    Goldinboy17 macrumors 65816


    Jun 21, 2010
    San Francisco, Ca
    Just made an appoinment for tomorrow too. Hopefully they don't give me too much of a hassle.
  9. California King macrumors 65816

    Sep 20, 2007
  10. seble macrumors 6502a

    Sep 6, 2010
    I'm guessing its a reconditioned phone though ?
  11. Mr. Gates macrumors 68020

    Mr. Gates

    Jun 17, 2009
    --Redmond --------- ----------------Washington---
  12. RafaelT macrumors 65816


    Jun 9, 2010
    Lakeland, FL
    I'm having the same problem with my home button, sometimes it takes a few presses to get out of an app, etc.

    It really seems to me like it is more of a software issue though... there is no consistency when it happens like there would be with a hardware issue.
  13. seble macrumors 6502a

    Sep 6, 2010
    Has it always happened with the phone?
  14. Daveoc64 macrumors 601

    Jan 16, 2008
    Bristol, UK
    Hardware problems can be inconsistent.
  15. Goldinboy17 macrumors 65816


    Jun 21, 2010
    San Francisco, Ca
    So I stopped by the store this morning for my appointment. Everything went smoothly, I even got the Genius I wanted, he looked the most empathetic! Anyways, of all days my phone decided to behave and not display any issues. He asked about the Spectra wrap and I mentioned it was because of the bumpers tendency to 'discolor' the band. He said that was reason enough to replace my phone and bam. I even had my headphones replaced after thu quit working. Win!
  16. Mad Mac Maniac macrumors 601

    Mad Mac Maniac

    Oct 4, 2007
    A little bit of here and a little bit of there.
    I've been kinda noticing this too. Thought I was just going crazy though ;)

    I'll try to get mine replaced. Seems to be a pretty common thing. Should I make an appointment or do u think I could just walk in?

    Also, my iPhone is jbed (to enable tethering). Should I do a restore before I go in?
  17. MattZani macrumors 68030


    Apr 20, 2008
    I'm considering doing this too, my home button has started to really annoy me lately. I'll leave it a month until I can get up to Apple though, refurb will also give me a higher resale ;)
  18. Sparky9292 macrumors 6502a

    Aug 1, 2004
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_2 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8H7 Safari/6533.18.5)

    Got it replaced. Didn't even have to prove to the genius that it was broke.
  19. bbmiLo macrumors regular

    Apr 3, 2011
    So for those of you that got your phone replaced on the spot, the Apple store did not care to do a restore trying to fix it??
  20. whsbuss macrumors 68040


    May 4, 2010
    SE Penna.
    There are very large threads both here and on Apple's discussion forum regarding the home button issue. Get it replaced.... Apple would not be so quick to replace (new or refurbished) if it was a software issue.

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