Home button loose!! What will Genius Bar do?

Discussion in 'iPhone' started by laney1999, Jul 22, 2015.

  1. laney1999 macrumors newbie

    Joined:
    Mar 11, 2015
    #1
    Hi, I believe my home button is loose! I have had 2 Apple iPhone 6 replacements due to various hardware problems (dead pixel, wrong camera alignment ect.) and all was going well with my new one until last week :( I noticed that when you place your finger or fingernail ect on the left hand side of the home button (left side only) to scan your finger or something the home button depresses a little but im not pressing it as if to actually use the home button just for Touch ID to scan the finger. Also, if you get your fingernail and move it backwards and forward on the home button without pushing down as if to use the button, you can hear a loud audible click, not the same as when you push the button and it feels like the button moves upon the left side. I am going to the Genius Bar on Saturday and have a few questions:

    1. Is this normal?
    2. What are they likely to do in store? Repair, replace, or nothing?
    3. Can an iPhone 6 button be repaired in store?
    4. Will the fact I have had 2 replacements already affect my likeliness to get another replacement? If so will there be more chance or less chance?
    5. Any tips for me while at the bar?

    Thanks so much guys, you are a great help!
     
  2. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #2
    1. It is not normal for the home button to be loose.
    2. They will probably repair it as they can take it apart and reseat the home button, it's likely the gasket.
    3. Yes, can be repaired in store.
    4. No, as long as the genius can reproduce the same issue you are having, they will replace it.
     
  3. JerryGarciaBandFan macrumors newbie

    Joined:
    Jul 22, 2015
    #3
    I'm sure they will fix it. Apple is usually the king of customer service.
     
  4. LucasEVille macrumors regular

    LucasEVille

    Joined:
    Jun 8, 2015
    Location:
    Nottingham & London, UK
    #4
    Behold, the king of kings.
    If everything you described can be reproduced in the store they'll fix or replace straight away.
     

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