iPhone 7(+) “Home Button May Need Service”

rhyzome

macrumors 6502
Original poster
Apr 2, 2012
270
22
My iPhone 7 Home Button stopped responding (although Touch ID works for App Store purchases) and a message showed up on screen saying “Home Button May Need Service”...

Has anyone had this issue?

Are there any fixes I can try before taking this to the Apple Store?

My phone’s old and probably out of warranty...how much does Apple usually charge to fix a haptic Home Button? This thing seems like it is sort of Apple’s fault...it just stopped working out of nowhere, no dropping it or anything.
 
Last edited:

chrfr

macrumors G3
Jul 11, 2009
8,520
2,740
My iPhone 7 Home Button stopped responding and a message showed up on screen saying “Home Button May Need Service”...

Has anyone had this issue?

Are there any fixes I can try before taking this to the Apple Store?

My phone’s old and probably out of warranty...how much does Apple usually charge to fix a haptic Home Button? This thing seems like it is sort of Apple’s fault...it just stopped working out of nowhere, no dropping it or anything.
Stuff breaks, so unless it happens in the warranty/Applecare period, Apple isn't going to pay for it. Apple does flat rate out of warranty repairs on iPhones. https://support.apple.com/iphone/repair/service#otherfees
Consequently, you'll probably find an iPhone 7 repair price is not worth what they charge for it.
 

now i see it

macrumors 601
Jan 2, 2002
4,460
8,832
that's kinda ironic- the so called reason they removed the mechanical home button as used in the past was to increase reliability
(but I bet the real reason was to save money).

Sure it's  's fault that the fake home button failed, but a one year warranty is only good for one year. Anything that breaks after that, the customer pays for the repair
 

rhyzome

macrumors 6502
Original poster
Apr 2, 2012
270
22
that's kinda ironic- the so called reason they removed the mechanical home button as used in the past was to increase reliability
I know right?

Ya I’m afraid that’s likely it...hope it is reasonable...I was planning on spending the money in my piggy bank to get a new one when they release it in Sept/Oct...not this week!
 

JPack

macrumors 603
Mar 27, 2017
5,029
7,452
The iPhone 7 Home Button was likely designed to increase reliability related to water resistance. Doesn't mean it fail with normal use though.
 
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rui no onna

macrumors 604
Oct 25, 2013
7,210
3,336
that's kinda ironic- the so called reason they removed the mechanical home button as used in the past was to increase reliability
(but I bet the real reason was to save money).
Wasn't the haptic feedback thing more difficult and expensive to implement? It saves them money if they reduce warranty service for failed buttons during the 1-2 year period.

Mind, we're 50/50 on mushy mechanical buttons from iPhone 4S to 6 (often need to press twice or more to get them to respond) so I expect the 7 actually was an improvement. Iirc, I believe both our 5's had to be replaced (at different times) under warranty due to the home button.
 

wproct

macrumors 6502
Dec 4, 2014
436
157
Iowa
I hope it's more reliable. That's one of the reasons why I bought an Iphone 8 rather than have the battery replaced on my 6s. However, my 6s was 2 1/2 years old and the home button was going strong.
 

rhyzome

macrumors 6502
Original poster
Apr 2, 2012
270
22
Well—funny update:

It fixed itself! (I hope this doesn’t jynx it!..knock on wood!)

The last few days the life has mysteriously returned to the haptic home-button. I hope it stays that way!
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
31,421
31,766
Well—funny update:

It fixed itself! (I hope this doesn’t jynx it!..knock on wood!)

The last few days the life has mysteriously returned to the haptic home-button. I hope it stays that way!
Probably a matter of time before repeats itself or it stops working again. My guess is something is likely not connected securely to the ground plate, which is why you had intermittent issues with it not responding with the haptic touch.