HomeKit HomeKit issue Loading Accessories and Scenes

Discussion in 'HomeKit, HomePod, CarPlay, Home & Auto Technology' started by dan9700, Feb 14, 2018.

  1. dan9700 macrumors 65816

    dan9700

    Joined:
    May 28, 2015
    #1
    So I can't use the homepod as my Home app on my Apple ID just shows Loading Accessories and Scenes, I've looked online and spoke with apple they even toke a log file but can't fix it nothing works leaving it on for hours theres no reset HomeKit, all I need is to reset the HomeKit on my iCloud I've done all the things like restore change keychain but nothing works plz someone help me cos I can't use my HomeKit devices
     
  2. gwang73 macrumors 6502a

    gwang73

    Joined:
    Jun 14, 2009
    Location:
    San Francisco Area
    #2
  3. cclarke99 macrumors member

    cclarke99

    Joined:
    Feb 8, 2014
    Location:
    Seattle, WA
    #3
    Remove all of your accessories, then delete the home. This will wipe any HomeKit config saved in your iCloud account.
     
  4. dan9700 thread starter macrumors 65816

    dan9700

    Joined:
    May 28, 2015
    #4
    What you mean all i have is phillip hue set up as homekit so remove the app then home app
     
  5. dan9700 thread starter macrumors 65816

    dan9700

    Joined:
    May 28, 2015
    #5
    Doesnt work
    --- Post Merged, Feb 15, 2018 ---
    All i have is loading accessories cant get into any setting
     
  6. dan9700 thread starter macrumors 65816

    dan9700

    Joined:
    May 28, 2015
    #6
    Been on phone to apple for 2 hours and they said they still cant see why it doesnt work i cant belive this is happening they said only way might be make a new apple id i said hell no all my yeara of apps and films shocking
     
  7. cclarke99 macrumors member

    cclarke99

    Joined:
    Feb 8, 2014
    Location:
    Seattle, WA
    #7
    If you absolutely have to do that, use your current (and presumably primary) Apple ID to setup family sharing and share your stuff to a newly created account. Clearly not an ideal solution, but could be a good one until something better comes around for a fix to your problem.

    Also, FWIW, if you keep at Apple, you might be able to get them to do some kind of a 'reset' on your iCloud account. I had them do that for me when I had issues a couple years ago with sync issues. It took a lot of persistence with them and escalations, but eventually they did it but warned me to back everything I had up that lived in iCloud -- especially iCloud Drive.
     
  8. dan9700 thread starter macrumors 65816

    dan9700

    Joined:
    May 28, 2015
    #8
    thank you I have a case with apple just waiting for engeriers to get back to me, I wish there was easy way, I have even let it run all night and still didn't get the reset option some people are saying online
     
  9. dan9700 thread starter macrumors 65816

    dan9700

    Joined:
    May 28, 2015

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