HomePod HomePod has stopped playing music on request

Discussion in 'HomeKit, HomePod, CarPlay, Home & Auto Technology' started by AdamA9, Feb 27, 2018.

  1. AdamA9 macrumors 65816

    Joined:
    Feb 2, 2010
    #1
    Guys,

    My first major issue with HomePod. I ask:

    "Hey Siri, play ... album"

    And I'm met with

    "I'm on it"
    "One more moment"
    "Stand by please"
    "I'm having trouble connecting to the internet. For more info check the Home App associated with this HomePod"

    Well, I've checked the HomeApp and there's no indication that the HomePod is not connected to the internet. Moreover, it was able to turn my heating down which is via the internet so cannot be that.

    Any ideas?
     
  2. tak437 macrumors newbie

    Joined:
    Aug 25, 2009
    #2
    Mine is acting the exact same way right now. I asked Siri to play classic rock and she couldn't find any.
     
  3. AdamA9 thread starter macrumors 65816

    Joined:
    Feb 2, 2010
    #3
    Just created another thread about Apple Radio not working and there seems to be an outage. I wonder if this is also affecting HomePod.
     
  4. Unprocessed1 macrumors 65816

    Unprocessed1

    Joined:
    Jun 23, 2008
    #4
    Mine is doing the same thing. Apple Music simply isn’t working. However I didn’t get an internet not connected message, it just takes 10 minutes to tell me the artist can’t be found
     
  5. tak437 macrumors newbie

    Joined:
    Aug 25, 2009
    #5
    Mine is still having an issue. I checked here: https://www.apple.com/support/systemstatus/ and it states "Radio" issue was resolved at 9:54 AM, but I'm not sure thats the same issue. No other issues reported on that Apple status site.
     
  6. AdamA9 thread starter macrumors 65816

    Joined:
    Feb 2, 2010
    #6
    I'm still having the radio issue so it cannot have been resolved.
     
  7. Unprocessed1 macrumors 65816

    Unprocessed1

    Joined:
    Jun 23, 2008
    #7
    Are you able to play anything from Apple Music?

    Have you tried to sign out of your icloud account from the Home app?

     
  8. Brookzy macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #8
    I'm still having radio issues.

    "Hey Siri, play some music" will normally play the personalised radio station.

    Instead it's been:

    "One moment... One moment... Okay, playing your music, shuffled."

    Which is not what I want.

    So it's still down for me.
     
  9. Unprocessed1 macrumors 65816

    Unprocessed1

    Joined:
    Jun 23, 2008
    #9
    I'm a little confused on the difference between Apple Music and Apple Radio. If you say "Hey Siri play [Artist]" is that Radio or Music? For me, asking for a specific artist isn't working anymore.

    Also, is Apple Music down for you in addition to Radio?

     
  10. Brookzy macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #10
    Apple Music is still working for me.

    These days most radio features are only available to Apple Music subscribers. If you say "Hey Siri play [artist]" then a radio station will start playing songs by that artist. This is part of Apple Music.

    Beats 1 and other public radio stations are available without an Apple Music subscription.
     
  11. Unprocessed1 macrumors 65816

    Unprocessed1

    Joined:
    Jun 23, 2008
    #11
    So play [artist] would be Apple RADIO and play [song by this artist] would be Apple MUSIC?

     
  12. AdamA9 thread starter macrumors 65816

    Joined:
    Feb 2, 2010
    #12
    Okay to get Radio working I had to reset my network settings. That has resolved the issue. As for the HomePod I turned it off and on again after resetting network settings (Apple told me to do it in this order, no idea why) and that has fixed HomePod. I can now "Hey Siri" for music on HomePod and play Apple Radio on my phone.
     
  13. Brookzy macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #13
    Yes, but like I said, both are now Apple Music features.

    In other words:

    If Apple says that “Radio” is down, it means that the mechanism for selecting which songs to play is down.

    If Apple says that “Apple Music” is down, you wouldn’t be able to stream anything.

    But the actual audio in both cases is coming from the Apple Music catalogue.
     
  14. jigzaw macrumors 6502

    Joined:
    Oct 12, 2012
    #14
    I had a few minutes this weekend where I asked the Homepod to play something and she said "Ok" or "Sure thing" and nothing played. Kept trying and eventually it resolved itself but was odd.

    Last night my HomePod suddenly burst out with about 1 second of loud techno music and stopped on its own. No idea but it startled the hell out of me. Anyone see this behavior?
     
  15. tak437 macrumors newbie

    Joined:
    Aug 25, 2009
    #15
    Mine seems to be back to normal now. I can ask it to play individual songs or "classic rock" radio.

    Jigzaw, I have not had that happen to me yet.
     
  16. Brookzy macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #16
    Back to normal for me too.

    As for weird behaviour - one of my HomePods seems to go quiet briefly every now and then as if it's heard a "Hey, Siri".
     

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15 February 27, 2018