Home HomePod not recognizing voice

[john991]

I have a HomePod and HomePod mini and cannot get voice recognition working. I have personal requests turned on.

anyone else having this issue with the HomePod?

thanks

 

[StumpyBloke]

What do you mean? Give a few more details and I’ll try on mine

 

[john991]

What do you mean? Give a few more details and I’ll try on mine

Hey Siri, who am I?

I get "I'm not sure who is speaking"... But if I say, what's my update? The HomePod will respond who is speaking. If I say John it will give me my update... Doesn't matter who speaks in my family... All respond with the same response.

 

[john991]

What do you mean? Give a few more details and I’ll try on mine

Finally got it working. Had to remove the other family members from the home app. Turned off voice recognition before doing so. Then adding them back in and turned on voice recognition. On one user I had them retrain there voice on their iPhone. Then turned on voice recognition and now "who am I" now works for everyone!

 

[StumpyBloke]

Was just coming back on to say I’ve tried on both mine and it works fine. Glad you got it sorted though.

 

[lpuerto]

Finally got it working. Had to remove the other family members from the home app. Turned off voice recognition before doing so. Then adding them back in and turned on voice recognition. On one user I had them retrain there voice on their iPhone. Then turned on voice recognition and now "who am I" now works for everyone!

This is happening but with my wife. The HomePod is under my account and it recognize me perfectly, but not my wife. In the end everything is playing under my account and it's a little bit messy. I have to try this approach.

So, you removed everyone, but you and turned off voice recognition. Added everyone back and turn on voice recognition again?

 

[john991]

This is happening but with my wife. The HomePod is under my account and it recognize me perfectly, but not my wife. In the end everything is playing under my account and it's a little bit messy. I have to try this approach.

So, you removed everyone, but you and turned off voice recognition. Added everyone back and turn on voice recognition again?

Yes. This is the only way I got it to work properly.

 

[lpuerto]

Yes. This is the only way I got it to work properly.

At least for me this hasn't worked.