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What happens if I change my phone in the future - does it automatically transfer my Octopus card to the new phone?
 
Thanks for that. However, the link says to replace cards that don't have the last number in brackets. Mine is in brackets, so maybe my problem is a different one. It could be that it needs re-activating as it's not been used in a while. I'm sure I used it while transiting last November (to buy an ice-cream from 7-11!) but maybe I used cash. Can't remember now.

If it needs reactivating, you can do so by doing a balance enquiry with the Octopus app. Apparently, they had an outage yesterday too.

 
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Anyone know what to do when you don’t get the card graphic on the octopus card? Mine is just a grey rectangle. I tried removing the card and adding again and it’s still grey.
 
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