Ordered my first ever Mac 2 days ago. Customer services / Ordering system is appauling. 2 phone conversations yesterday...... Me : I ordered a PM yesterday on the phone and was told that my debit card wouldn't be charged until shipping so I didn't transfer any money into my debit account. However, I got an email in the middle of the night saying that you tried to charge my card. Obviously this would have failed. However, I have now transferred the appropriate money. Please could you try to charge it again Apple : No Me : Why ? Apple : Your order is on hold pending payment Me : I know, thats why im calling - I want to pay ! Apple : You can't Me : Why not ? Apple : We will automatically try to charge your card again next Wednesday Me : But thats another 1 week delay. Please could you charge my card now. Apple : No, sorry sir. Bye 2 hours later....Apple call me Apple : Hello, can you please confirm that you ordered a PM yesterday ? Me : Yes I did but I would like to pay for it please Apple : Oh yes, I can see that there was a problem with your card. We'll try again next week Me : I don't want you to try again next week. I want to pay for it now for 2 reasons. 1 - To prevent a delay and 2 - I don't want over £2000 sitting in my account doing nothing Apple : Sorry, I can't help you there. We will charge you again automatically. Me : When ? Apple : Either next Tuesday/Wednesday or maybe Tursday. Sorry but how rubbish is that !! Why don't they want my money ? Im seriously not impressed.