One of my best friends just got a MacBook, yesterday in fact. I was going to take her through it all, show her how to set it up, that sort of thing. She brings it round to mine today, so I plug it in the MagSafe, start it up, and up comes the 'Choose Language' thing and BANG. Kernel panic. No way, I think. Must be a one off. Restart. Start setting it up. BANG. Manage to get through the setup process, etc, but setup bombs out when trying to pick an account picture. Hmm. Restarting goes straight to the Finder etc. Start showing her apps and again, there it goes. Restart. Bit of Dashboard... boom. We had a laugh about how she must've gotten a 'Bad Apple', and she knows that ****... happens. She's going to swap it for a replacement tomorrow, but seriously, this is ridiculous. How can a brand new machine be completely ass-backwards on arrival? It's really gutting, moreso for her as she's completely new to Macs. You have to think of the number of people who take this the other way. She knows my Mac doesn't do that, isn't at all flakey, and neither is anyone else's, and she has plenty of smarts and knows that it's obviously not normal. How many people buy one because they think it's a good time to change, and have some sort of problem that has them swear off Macs for good and buy some Windows POS to replace it?