Horrible Day

Discussion in 'iPhone' started by DeiseSupes, Apr 13, 2016.

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  1. DeiseSupes, Apr 13, 2016

    DeiseSupes macrumors newbie

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    Dec 29, 2014
    #1
    So, today, my iPhone 6 just goes black...one minute I'm on Twitter...next thing...BLACK.

    I assumed that it had just restarted but no...the phone was still on...but the screen wasn't working. My apple watch was still connected and receiving notifications.

    I rang Apple support and they told me to restore it, and that should do the trick. I wasn't convinced to be honest.

    Anyway, I go home, connect the phone to itunes, try and restore without a screen and now, it's stopping halfway through the process to tell me this:

    There is no SIM card installed in the iPhone you are attempting to activate.

    Now, this has me worried because a month or so ago my other half was having trouble with her iphone 5. We tried to restore it (on my imac) and got the same warning...she eventually had to buy a new phone cause her other one wouldn't even turn on.

    Right now, I don't know what has happened. Apple are telling me it will cost €320 euro to send back as it's out of warranty...I can't see the screen so I have no idea what possible warnings are flashing up on it...

    Two very strange and catastrophic problems in one day.

    I fear nobody will know what to advise here...

    ..but I ask anyway...
     
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  2. BeefCake 15, Apr 13, 2016

    BeefCake 15 macrumors 65816

    BeefCake 15

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    #2
    If you have an Apple Store near you, stop by for a consultation. They'll tell you what's wrong with it for free and may even offer some support.
     
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    Goatllama likes this.
  3. nburwell, Apr 13, 2016

    nburwell macrumors 601

    nburwell

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    #3
    Seems like this is a hardware problem similar to what my fiancée experienced with her 6 last year. As Beefcake mentioned, if you have a Apple Store near you, I would schedule a Genius appointment to have the phone analyzed.
     
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  4. DeiseSupes, Apr 13, 2016

    DeiseSupes thread starter macrumors newbie

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    #4
    Unfortunately, the nearest Apple Store is 220 miles away.
     
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  5. AFEPPL, Apr 13, 2016

    AFEPPL macrumors 68030

    AFEPPL

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    #5
    I had the same on an iPad this week, i was thinking it was related to 9.3.1
    The only way i could get around it was to DFU the unit and then run a restore fro iTunes.
     
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  6. electronicsguy, Apr 13, 2016

    electronicsguy macrumors 6502a

    electronicsguy

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    #6
    It happens. I have seen sim-card problems. Sometimes a sim-card may just zap, sometime it may a connection problem. Have you tried removing the sim, cleaning the contacts and putting it back in?
     
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  7. C DM, Apr 13, 2016

    C DM macrumors Sandy Bridge

    Joined:
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    #7
    You didn't by any chance simply try to restart the phone (by holding the lock/sleep button and the home button together for about 10-20 seconds until the Apple logo comes up on the screen)?
     
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  8. Goatllama, Apr 13, 2016

    Goatllama macrumors 6502a

    Goatllama

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    #8
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  9. Aditya_S, Apr 13, 2016

    Aditya_S macrumors 6502

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    #9
    This happened to my iPad once, it was still on, but the screen was black. I fixed it by holding the power button and home button at the same time until I saw the Apple logo.
     
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  10. DeiseSupes, Apr 13, 2016

    DeiseSupes thread starter macrumors newbie

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    Dec 29, 2014
    #10
    Thanks guys...
    I'm currently restoring using my partner's sim...time will tell if that works...
    --- Post Merged, Apr 13, 2016 ---
    Didn't work.
     
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  11. mrex, Apr 17, 2016

    mrex macrumors 68040

    mrex

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    europe
    #11


    320e for what?
     
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  12. Channan, Apr 17, 2016

    Channan macrumors 68030

    Channan

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    #12
    Road trip!
     
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    Newtons Apple likes this.
  13. Matthew.H, Apr 17, 2016

    Matthew.H macrumors 6502

    Matthew.H

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    #13
    Out of warranty replacement I would presume.
     
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