Horrible Day

DeiseSupes

macrumors newbie
Original poster
Dec 29, 2014
22
2
So, today, my iPhone 6 just goes black...one minute I'm on Twitter...next thing...BLACK.

I assumed that it had just restarted but no...the phone was still on...but the screen wasn't working. My apple watch was still connected and receiving notifications.

I rang Apple support and they told me to restore it, and that should do the trick. I wasn't convinced to be honest.

Anyway, I go home, connect the phone to itunes, try and restore without a screen and now, it's stopping halfway through the process to tell me this:

There is no SIM card installed in the iPhone you are attempting to activate.

Now, this has me worried because a month or so ago my other half was having trouble with her iphone 5. We tried to restore it (on my imac) and got the same warning...she eventually had to buy a new phone cause her other one wouldn't even turn on.

Right now, I don't know what has happened. Apple are telling me it will cost €320 euro to send back as it's out of warranty...I can't see the screen so I have no idea what possible warnings are flashing up on it...

Two very strange and catastrophic problems in one day.

I fear nobody will know what to advise here...

..but I ask anyway...
 

BeefCake 15

macrumors 65816
May 15, 2015
1,463
1,895
near Boston, MA
So, today, my iPhone 6 just goes black...one minute I'm on Twitter...next thing...BLACK.

I assumed that it had just restarted but no...the phone was still on...but the screen wasn't working. My apple watch was still connected and receiving notifications.

I rang Apple support and they told me to restore it, and that should do the trick. I wasn't convinced to be honest.

Anyway, I go home, connect the phone to itunes, try and restore without a screen and now, it's stopping halfway through the process to tell me this:

There is no SIM card installed in the iPhone you are attempting to activate.

Now, this has me worried because a month or so ago my other half was having trouble with her iphone 5. We tried to restore it (on my imac) and got the same warning...she eventually had to buy a new phone cause her other one wouldn't even turn on.

Right now, I don't know what has happened. Apple are telling me it will cost €320 euro to send back as it's out of warranty...I can't see the screen so I have no idea what possible warnings are flashing up on it...

Two very strange and catastrophic problems in one day.

I fear nobody will know what to advise here...

..but I ask anyway...
If you have an Apple Store near you, stop by for a consultation. They'll tell you what's wrong with it for free and may even offer some support.
 
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nburwell

macrumors 601
May 6, 2008
4,829
1,754
DE
Seems like this is a hardware problem similar to what my fiancée experienced with her 6 last year. As Beefcake mentioned, if you have a Apple Store near you, I would schedule a Genius appointment to have the phone analyzed.
 

AFEPPL

macrumors 68030
Sep 30, 2014
2,644
1,570
England
I had the same on an iPad this week, i was thinking it was related to 9.3.1
The only way i could get around it was to DFU the unit and then run a restore fro iTunes.
 

electronicsguy

macrumors 6502a
Oct 12, 2015
531
221
Pune, India
So, today, my iPhone 6 just goes black...one minute I'm on Twitter...next thing...BLACK.

I assumed that it had just restarted but no...the phone was still on...but the screen wasn't working. My apple watch was still connected and receiving notifications.

I rang Apple support and they told me to restore it, and that should do the trick. I wasn't convinced to be honest.

Anyway, I go home, connect the phone to itunes, try and restore without a screen and now, it's stopping halfway through the process to tell me this:

There is no SIM card installed in the iPhone you are attempting to activate.

Now, this has me worried because a month or so ago my other half was having trouble with her iphone 5. We tried to restore it (on my imac) and got the same warning...she eventually had to buy a new phone cause her other one wouldn't even turn on.

Right now, I don't know what has happened. Apple are telling me it will cost €320 euro to send back as it's out of warranty...I can't see the screen so I have no idea what possible warnings are flashing up on it...

Two very strange and catastrophic problems in one day.

I fear nobody will know what to advise here...

..but I ask anyway...
It happens. I have seen sim-card problems. Sometimes a sim-card may just zap, sometime it may a connection problem. Have you tried removing the sim, cleaning the contacts and putting it back in?
 

C DM

macrumors Sandy Bridge
Oct 17, 2011
48,858
17,498
You didn't by any chance simply try to restart the phone (by holding the lock/sleep button and the home button together for about 10-20 seconds until the Apple logo comes up on the screen)?
 

Aditya_S

macrumors 6502a
Jan 25, 2016
500
111
This happened to my iPad once, it was still on, but the screen was black. I fixed it by holding the power button and home button at the same time until I saw the Apple logo.
 

DeiseSupes

macrumors newbie
Original poster
Dec 29, 2014
22
2
Thanks guys...
I'm currently restoring using my partner's sim...time will tell if that works...
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