So I work at a fairly lame part time job at a fast food joint to help pay for school, and was working cashier on saturday and had a customer that I just do not understand.
She comes up, completely ignoring the line(6 people waiting to be served) and immediately launches into her order. I politely tell her that there was a line and she will need to wait, at which points she complains of "bad service" and swears at me. She takes her place in line and waits, once she gets back up she says "you already know what I want". At this point I'm wondering what world she lives in where 5 minutes later I still remember the multiple special burgers she wanted.
She acts all exasperated when I ask if she could go over it again to make sure I get it right, and finally we get to the payment. She hands me a $20 and I give her the change, thinking that I'm done with her. Food is received and it all looks good, then she comes back to the counter and starts throwing money down on the counter, claiming that "this isn't the right change for a $50".
We don't accept $50s because of all the counterfeits going around which I tell her but she refuses to listen, claiming that her "money is missing and I stole it". She can't understand that I don't have any $50 bills in my till and demands to speak to a manager. This is where things get really fun since I'm management and inform her of such and that I can handle any issues she has.
She starts swearing at me so I ask her to please leave my store as she is disturbing other customers. She finally leaves(still swearing) and says she will be filing a complaint with the company.
So I just....like, what the hell? Has anyone else dealt with an idiot like this and if so, how do you handle it? I almost completely lost my composure when she called me a thief, by far the worst customer I've had to deal with in a very long time.
/rant....feels good man
She comes up, completely ignoring the line(6 people waiting to be served) and immediately launches into her order. I politely tell her that there was a line and she will need to wait, at which points she complains of "bad service" and swears at me. She takes her place in line and waits, once she gets back up she says "you already know what I want". At this point I'm wondering what world she lives in where 5 minutes later I still remember the multiple special burgers she wanted.
She acts all exasperated when I ask if she could go over it again to make sure I get it right, and finally we get to the payment. She hands me a $20 and I give her the change, thinking that I'm done with her. Food is received and it all looks good, then she comes back to the counter and starts throwing money down on the counter, claiming that "this isn't the right change for a $50".
We don't accept $50s because of all the counterfeits going around which I tell her but she refuses to listen, claiming that her "money is missing and I stole it". She can't understand that I don't have any $50 bills in my till and demands to speak to a manager. This is where things get really fun since I'm management and inform her of such and that I can handle any issues she has.
She starts swearing at me so I ask her to please leave my store as she is disturbing other customers. She finally leaves(still swearing) and says she will be filing a complaint with the company.
So I just....like, what the hell? Has anyone else dealt with an idiot like this and if so, how do you handle it? I almost completely lost my composure when she called me a thief, by far the worst customer I've had to deal with in a very long time.
/rant....feels good man