Hotmail/Outlook email on iOS issues

Discussion in 'iOS 10' started by hawkeye_a, Mar 16, 2017.

  1. hawkeye_a macrumors 6502a

    hawkeye_a

    Joined:
    Jun 27, 2016
    #1
    I have a Microsoft Hotmail/Outlook account set up on my iOS devices in the default Mail application.

    A week ago, I was constantly getting pop-ups saying that the email could not be accessed (some sign in issue, etc). I was able to log into my account in a web browser. I removed the account from my iPhone(6S iOS10) and added it in again as an "Outlook" account, and approved the access privileges when adding the account.

    Now, I can see the list of emails, and get notifications when new emails come in, but when i try to open an email I get nothing (literally blank).

    Strangely the same account seems to work just fine on my iPad1 and iPhone3GS.

    Is anyone having similar issues or suggestions on how to resolve it?

    Cheers
     
  2. m4v3r1ck macrumors 68020

    m4v3r1ck

    Joined:
    Nov 2, 2011
    Location:
    The Netherlands
    #2
    Yes, I had issues with my Outlook account - in macOS and iOS too. Last week the issue was a wider spread issue for more users. I went to my Outlook account and reset my password and activated a two-way verification which can be administered with the MS Authenticator app in both MAS and Appstore.

    Since then my issues have been much less then last weeks issues. Only in Mail I sometimes still get a exclamation mark next to my MS Outlook mailbox.

    Hope this helps!

    Cheers
     
  3. hawkeye_a, Mar 16, 2017
    Last edited: Mar 16, 2017

    hawkeye_a thread starter macrumors 6502a

    hawkeye_a

    Joined:
    Jun 27, 2016
    #3
    Thanks, hopefully your information will help.

    I'll try and look into the 2-way authentication. Is the 'MS Authenticator app' a requirement? (I dont use any other MS products on my Mac/iPhone)

    Cheers

    UPDATE>>On Apple Support forums, someone suggested turning off 2-step verification or enabling an 'app specific password'... I'll be looking into those possibilities as well.
     
  4. m4v3r1ck macrumors 68020

    m4v3r1ck

    Joined:
    Nov 2, 2011
    Location:
    The Netherlands
    #4
    Good additional info's! I'll try that too.

    Cheers
     
  5. hawkeye_a thread starter macrumors 6502a

    hawkeye_a

    Joined:
    Jun 27, 2016
    #5
    Thought i'd post an update. Turned out it wasn't two-step authentication or the password. I even restarted the iPhone, etc....

    What worked? (you won't believe this)...

    I quit the Mail app on my phone and relaunched it, and now it opens my hotmail emails as expected. :mad::mad::mad:
     
  6. m4v3r1ck macrumors 68020

    m4v3r1ck

    Joined:
    Nov 2, 2011
    Location:
    The Netherlands
    #6
    Hi, thanks for the feedback! Relauched as in close an open? Very strange indeed!

    But glad it worked for you.

    Cheers
     
  7. hawkeye_a thread starter macrumors 6502a

    hawkeye_a

    Joined:
    Jun 27, 2016
    #7
    I quit the app, by swiping it off the screen(upwards) in the 'app switcher'. And then just re opened it by touching the Mail app icon.

    Cheers
     
  8. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #8
    Odd that restating the device didn't do the trick, but somehow that did.
     
  9. hawkeye_a thread starter macrumors 6502a

    hawkeye_a

    Joined:
    Jun 27, 2016
    #9
    It surprised me as well, as I had been trying to get it to work for a few days.

    I tried everything from rebooting the phone, adding-removing the account ...none of which worked.
     
  10. hawkeye_a thread starter macrumors 6502a

    hawkeye_a

    Joined:
    Jun 27, 2016
    #10
    Well my Hotmail account on my iPhone has stopped working (no new emails or updates coming in)
     
  11. Reno Raines macrumors 6502a

    Joined:
    Jul 19, 2015
    #11
    Same thing with me again. Seems to be happening weekly now. I usually have to delete the account then re install then it works fine till the next week.
     
  12. gwang73 macrumors 6502a

    gwang73

    Joined:
    Jun 14, 2009
    Location:
    San Francisco Area
    #12
    Did you setup your account as Exchange or using automatic setup? I haven't had any issues today and I'm setup as an Exchange account.
     
  13. Reno Raines macrumors 6502a

    Joined:
    Jul 19, 2015
  14. hawkeye_a thread starter macrumors 6502a

    hawkeye_a

    Joined:
    Jun 27, 2016
    #14
    I set mine up as an "Outlook.com" account.

    I've been using the outlook.com/hotmail.com website for now.

    2017 and they haven't figured out how to do/host email.
     
  15. gwang73 macrumors 6502a

    gwang73

    Joined:
    Jun 14, 2009
    Location:
    San Francisco Area
    #15
    For web, I've been using outlook.live.com/owa and it's MS Outlook in the web browser. I quite like it.

    For Apple Mail (MacOS and iOS), I setup via Exchange using outlook.office365.com as the server address and seems to work really well. The IMAP for hotmail/outlook never worked well for me.
     

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