Hotmail/Youtube/Facebook pages blank

Discussion in 'Mac Basics and Help' started by liin, Oct 17, 2010.

  1. liin macrumors newbie

    Apr 7, 2010
    I think it a problem of my mac pro but I need to explain a bit for this, spare me a minute or so .

    At first:
    Hotmail inbox/youtube/facebook pages appear blank .
    Other websites works JUST FINE .
    I've tried safari 4.0.3, firefox 3.6.3, and google chrome v6.0 .
    I've tried changing from a broadband network to another .
    Same situation .
    Searched online and deleted all cookies and cache(I used google chrome is also bcos they say it could solve the problem) but same situation occurs .

    I called Apple, and told them what is happening and hope to get a solution . So they told me to follow these steps:

    1) Create a new account, log out of my current and log in to the new one . Try going into facebook again . And I actually could go into facebook/hotmail/youtube right away .

    2) Log out of the new account, log back in to the original account, go to the account's folder, go to library, drag the cookies.plist file into the desktop .

    3) That's all, my problem's solved .

    I forgot to asked him what was the problem, but i thought since it was solved, that isnt very important anymore .

    But now:
    The problem CAME BACK .
    So I followed the steps that the guy told me to do, and the problem was solved right away AGAIN .

    So now I have a few questions .
    1) Does anyone know just what problem this is ?
    2) But actually the most important thing I want to know is, can that "cookies.plist" file be deleted ? Cos if I continue to have this problem, that kinda file would only increase and my desktop would be full of them .

    I hope someone can help me with this ! THANKS !! :}
  2. liin thread starter macrumors newbie

    Apr 7, 2010
  3. John Doe 57 macrumors 65816

    John Doe 57

    Jan 26, 2008
    Los Angeles, CA
    I see you already erased the cache. Try this method (if you haven't already) and see if it makes any difference.

    1. Download OnyX (a free maintenance utility).

    10.6 Snow Leopard Link:

    10.5 Leopard Link:

    2. Open OnyX and Click Cancel on these two Alert Panels:
    -Cancel the S.M.A.R.T. Box
    -Cancel the Startup Volume Box

    3. Enter your Password

    4. Click on the Cleaning Tab

    5. In each tab, within the Cleaning Tab, execute the command. Check all the boxes in each tab. When its finished in that tab, it will ask you to reboot. Say NO. Go on to the next tab and repeat until all tabs, within the Cleaning Tab, are done. THEN REBOOT.
  4. liin thread starter macrumors newbie

    Apr 7, 2010
    Thanks for the solution ! I'll see how it goes :}
    And btw, do you know why do I have this problem ?
  5. John Doe 57 macrumors 65816

    John Doe 57

    Jan 26, 2008
    Los Angeles, CA
    I wouldn't know why. But it sure is a strange one.

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