How Apple fixes MBP 2018?

Discussion in 'MacBook Pro' started by hajime, Sep 30, 2018.

  1. hajime macrumors 603

    Joined:
    Jul 23, 2007
    #1
    I read that MS glues all components together to make it impossible to fix their surface laptops. That is why they swap with refurbished units. I think I read that Apple also glues all components together. Hoe does Apple fix the laptops then?
     
  2. SDColorado Contributor

    SDColorado

    Joined:
    Nov 6, 2011
    Location:
    Highlands Ranch, CO
    #2
    They do glue them together, the majority being on the logic board such as CPU, GPU, SSD, T2 chip and various other components. If one of those components fails, they will replace with new or refurbished at Apples discretion. From Apples Repair Terms...

    “In servicing your product, Apple may use parts or products that are new or refurbished and equivalent to new in performance and reliability. “

    Apple MacBook Pro Logic Board

    [​IMG]
     
  3. hajime thread starter macrumors 603

    Joined:
    Jul 23, 2007
    #3
    So Apple is no better than MS or Lenovo in this respect?
     
  4. raab macrumors regular

    Joined:
    Jul 23, 2010
    #4
    Not necessarily, because even if a part is glued or soldered on it can still be removed from the casing and replaced
     
  5. SDColorado, Sep 30, 2018
    Last edited: Sep 30, 2018

    SDColorado Contributor

    SDColorado

    Joined:
    Nov 6, 2011
    Location:
    Highlands Ranch, CO
    #5
    Not necessarily. With a MBP you may get a refurbished logic board in a 2-3 year old MBP. With Microsoft you may get a new or basically new machine in whole. More like how Apple will swap out a phone. The refurbished machine you get may just be a return that was checked out and put into the refurbished pool. So you may get a 30 day old or less machine in exchange for your 3 year old one. In any case the refurbished machine from MS may have had more than just a circuit board replaced.
    Maybe new battery, etc.

    MS just handles issues with the Surface Pro and Go at least, more like how Apple handles iPhones and iPads. Not sure what they do with the Laptop and Surface Book 2
     
  6. jerryk macrumors 601

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #6
    Surface Book was a replacement for me. They replaced my entire package, as in new unopened box, when the SSD developed a fault.
     
  7. SDColorado Contributor

    SDColorado

    Joined:
    Nov 6, 2011
    Location:
    Highlands Ranch, CO
    #7
    They did for me me as well. They actually went above and beyond because I did something really stupid in my first two weeks of ownership and failed to notice that I left the stylus between the keyboard and the cover of my Surface Pro when I grabbed it in a hurry.

    I have the accidental damage coverage and called them to make one of my claims, but they looked at the purchase date, saw I had only had it like 12 days and replaced it with a new one without counting it as a claim.

    Needless to say I have become more aware of not leaving the pen on the keyboard and making sure I re-attach it to the side when done using it.
     
  8. SDColorado Contributor

    SDColorado

    Joined:
    Nov 6, 2011
    Location:
    Highlands Ranch, CO
    #8
    Hey, just to clear this up in case the Lenovo ends up not working out for you. I had to go to the mall yesterday, so I asked to speak with the manager at my local Microsoft Store and asked him about MS's policy on swapping out units for service.

    He admitted that Microsoft used to have the policy to swap out service units for refurbished units, but he said they have not done that in several years. Now if they cannot repair your unit, they will swap it out for a new one, not a refurbished one.

    I double checked the info I received from the store manager by calling Microsoft Sales directly and they told me the same. It used to be a policy where they would swap out a unit they could not repair, with a refurbished unit, but no longer. He said now they refurbish those units and put them up for sale through their warehouse. But all replacements units for machines that they can not repair are all replaced with new, not refurbished.

    Hope that helps.
     

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7 September 30, 2018