How Apple genius bar got around admin?

Discussion in 'macOS' started by Schtibbie, Jun 6, 2009.

  1. Schtibbie macrumors 6502

    Joined:
    Jan 13, 2007
    #1
    Brought my 2007 white macbook in with a cracked top and failed trackpad. Turns out our battery #2 (first failed at 1.5yrs) had warped after a few months use and messed up the trackpad. They replaced it. Also they agreed to replace for free the whole top plastic and keyboard and trackpad. (Yes, i'm hoping quality control gets a LOT better from here out...) All works except gap between screen and keyb when closed is now pretty big. Odd.

    Since it was my wife who dropped it off, she didn't have admin passwd. Our main user is nonadmin. Genius guy asked her for it and then said nevermind they can "get around it". Somehow he enabled a guest account. How?
     
  2. Bill Gates macrumors 68020

    Bill Gates

    Joined:
    Jun 21, 2006
    Location:
    127.0.0.1
    #2
    Does the administrator account still have the same password? One way to get around it is to boot off the Mac OS X disc and use "Reset Password" utility to gain access to the administrator account.

    http://support.apple.com/kb/HT1274
     
  3. Schtibbie thread starter macrumors 6502

    Joined:
    Jan 13, 2007
    #3
    They left my passwords (non-admin acct and admin acct) alone and never knew either. My wife doesn't even know the admin passwd and apple still managed to turn on a guest account.

    ...and now my "software update" is barfing all over itself. Can't get itunes update, QT update, and some others. Now it's just crawling w/ the progress bar... anyway that's separate issue. Sorry for thread creep.
     
  4. J the Ninja macrumors 68000

    Joined:
    Jul 14, 2008
    #4
    Unless you had a firmware password set, they (and anyone else) can pretty easily boot a Mac in Single User Mode and enable the root account, change the passwords, etc. You just hold down Cmd+S on startup.
     
  5. angelwatt Moderator emeritus

    angelwatt

    Joined:
    Aug 16, 2005
    Location:
    USA
    #5
    Are you sure they even needed to login? Sounds like it was just hardware repairs so they may not have needed to. Even so, accounts are easy to get into as Apple has posted ways to recover passwords and have alternative login methods (single-user mode). That's why I use FileVault.
     
  6. Jethryn Freyman macrumors 68020

    Jethryn Freyman

    Joined:
    Aug 9, 2007
    Location:
    Australia
    #6
    A login password provides near zero security.
     

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