I got a refurb as a replacement for my first touch that had some pretty bad problems. Wasn't too happy with it, in fact. It came sealed and everything, but there were some very odd-looking scratches for about 5 centimetres extending down from the Wi Fi receiver, several scratches above the cable connector, and even a scratch between the home button and the left edge of the iPod. I very nearly took it back to ask for another one, but they probably would have tried to tell me I scratched it myself.