How can a company release such a BAD Application?

I Just have to vent a little, and if anyone can help or has any ideas speak up, hahaha. I work in the real estate business, and we use a program called autocontract, made by autorealty. The idea is great, electronically fill out forms, automatically download updated forms, and email forms. The only problem is the implementation SUCKS. I don't see how they can release such crap. It's always crashing, there are a bunch of workaround fixes for vista, no mac version, and it automatically cuts and deletes information I have already typed. This is not operator error, everyone I talk to says the same thing. It would be great if another company came around to give them some competition! Something useful and "mac like" to use!

Done venting for now, lol, back to work.

 

AFAIK there are no competing programs. The program actually connects to servers that keep the forms updated, and I'm sure that they have to have some protection scheme to protect the copyrighted forms. The thing thats sad is states from VA, MD, TX all use this program, yet it SUCKS, lol. Stuff like this makes me want to get into programming to fix it (but I've already taken courses for programming, and it's def not for me).