How can an iPhone have full 3G bars but no service?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Briankeith82, Nov 24, 2008.

  1. Briankeith82 macrumors newbie

    Briankeith82

    Joined:
    Nov 12, 2008
    Location:
    CT
    #1
    How come at work (center city Philadelphia) I get no 3g reception, yet I have full 3g bars on my phone? Can this be fixed? If I move around the room sometimes to certain areas, it will work. however, the bars stay the same, it always shows me having full coverage. i am in the middle of Philly for god's sake. 3 blocks from city hall. CAN ANYONE EXPLAIN THIS:confused:???
     
  2. kornyboy macrumors 68000

    Joined:
    Sep 27, 2004
    Location:
    Knoxville, TN (USA)
    #2
    Wirelessly posted (iPhone: Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_2 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5G77 Safari/525.20)

    You must be getting some interference from somewhere. I've experienced this in several places and not just with the iPhone.
     
  3. The Governor macrumors regular

    Joined:
    Sep 30, 2008
    #3
    Is it an isolated occurrence or does it happen constantly?

    I've had this happen sporadically, mostly when traveling between random dead spots within the 3g coverage. I'll have full 3g bars, go to make a call and not be able to with "no service".

    I don't know if there is any fix for it, it just comes and goes. Definitely not a problem only for the iphone though
     
  4. Briankeith82 thread starter macrumors newbie

    Briankeith82

    Joined:
    Nov 12, 2008
    Location:
    CT
    #4
    This happens in and only in my 10 x 15 office constantly. The thing is, I can hold the phone over my head three feet and get service. It is so weird. My second question is, would at&t or apple consider this a hardware issue or just a case of bad luck, sending you packing out the door empty handed with bad service?
     
  5. The Governor macrumors regular

    Joined:
    Sep 30, 2008
    #5
    Sounds like a dead spot.

    You could do a few tests

    1. borrow a coworkers iphone 3g and see if the you still don't get service
    2. borrow another 3g enabled att phone and see if you get service
     
  6. duckkg5 macrumors member

    duckkg5

    Joined:
    Aug 14, 2008
    Location:
    Charleston, SC
    #6
    Are there any wireless phones around your desk? Like landlines, not cell phones.
     
  7. Briankeith82 thread starter macrumors newbie

    Briankeith82

    Joined:
    Nov 12, 2008
    Location:
    CT
    #7
    I have a land line at my desk and a desktop pc. Nobody in my office can afford an iphone so that may not be an option for me :)
     
  8. duckkg5 macrumors member

    duckkg5

    Joined:
    Aug 14, 2008
    Location:
    Charleston, SC
    #8
    Hmm well I know a few months ago, someone contacted Apple about losing service on the subway and not being able to get it back when he got outside - they told him to switch airplane mode on, then off. Maybe try that?
     
  9. The Governor macrumors regular

    Joined:
    Sep 30, 2008
    #9
    Any luck while trying another 3g enabled att phone?
     
  10. Briankeith82 thread starter macrumors newbie

    Briankeith82

    Joined:
    Nov 12, 2008
    Location:
    CT
    #10
    negative. i dont have access to another 3g to test at work. i cant imagine that there 2' by 3' dead zones in my office but literally perfect service in other areas. It seems rather ridiculous to think that i can get better service if i hold the phone a few few feet above my head or a few feet to the side. how far is apple from developing the 3rd gen iphone? Or for that matter, how long will it take to reach a 4g network?
     

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