Everyone seems to love a little company called Google. Everyone thinks they are so amazing, and that they are the end of all companies, and every company should emulate Google. I guess I am one of the first to say, I HATE GOOGLE WITH A PASSION. Let me get started: Google Apps for Business I was helping a client migrate from Microsoft Exchange to Google Apps for business. $50 a user, sounds great and all. There were going to be a total of ten users on the system, which came out to be a total of $500. We got a username and password and were invited to login. Great! Unfortunately, the username and password did not work. After you spent $500 with a company, you would expect something reasonable like, say, customer service. I had to hunt down for some type of phone number, and came across the phone number for Google's headquarters, and the operator was able to transfer me to Google App's Tech support. Here is how this went: ME: I am not able to login, can you please help me out? GOOGLE: Can I please have your Customer Support PIN? ME: Where do I obtain that? GOOGLE: You must login to obtain your support PIN. ME: But I can't login. GOOGLE: I am sorry, but we are not able to help you without your support PIN. I am not allowed to continue any further with you, have a good day! *Hung up on by Google* OK, that is not all, let's try their email support, since we paid over $500 with the company, they should respond within a reasonable timeframe, correct?...TWO WEEKS LATER, and NOTHING. OUR SOLUTION: Dispute the charge with Google with the bank, get the money back, and then try to re-sign up for the service....I shouldn't have to do this in order to get something we spent $500 on! MORE Problems with Google Apps: The domain was registered using eNom. eNom provided Google with their own login page, separate from their normal one. We try to edit our Domain Names setting, and we get "Server Error, Please try again later"...for the past two days. Great service Google! Google Sync I have setup Google sync with my Mac, and my iPhone. It worked great for a few weeks, and then out of the blue, it stopped working. Every time I added a contact on my iPhone, Gmail & the Apple Address Book would not show any new adds. Calendar appointments would get messed up fast, and duplicates would show up, or not show up at all. So far, there was still no solution to this problem. I just switched to MobileMe. Google AdWords We setup a basic AdWords account with $100 to start off with advertising in the Phoenix area. We tried to put up an ad, and they promised us that within a few hours to a few days, we should be able to see our ads come up. We did the a search on ourselves using some of the keywords we have placed into Google AdWords. NOTHING, NADA. So once again, just like Google Apps, we had to do a little hunting for the phone number. Nothing turned up, so we again, decided to call the Google HQ. ME: I am calling to inquire about my Google AdWords account. GOOGLE: Can we have your account number? ME: Here is my account number ####### GOOGLE: I am sorry, but your account does not include customer service, we are not able to help you. Goodbye! HOW DOES ANYONE IN THE WORLD PUT UP WITH GOOGLE?This company has screwed us over time and time again! Here was our solution to each problem we had: Google Apps for Business: We had to re-sign up for another account, with another domain, once we finally fixed the sign in problem (by getting a new account), we called customer service, now that we have a Support PIN, and had them transfer the domain from the non-working account over. Because of the run-around, we use Google Apps for Business ONLY for E-Mail. (Setup for a client). Google Sync: Apple's $99 MobileMe Service. It may not be free like Google Sync, but at least the thing works. It has gone as far as me not even using my personal GMail account anymore, and forwarding anything from that to my new MobileMe account. Google AdWords: We hired an SEO guy, and just stopped using AdWords. I will never, ever, recommend Google or any of their services again!, Not even GMail!