I recently bought a buy to order 15" 2.8Gz Macbook Pro from the online Apple Store however after receiving the goods I discovered that one of the fans was faulty and making excessive noise. So sending this back for a refund how can Apple justify fleecing me 10% of my original $2,299 outlay? Any other company you return faulty goods to are more than happy just to refund you at no expense to yourself. How is Apples action/policy even legal when they supplied the faulty goods in the first place? Are Apple guilty of treating their customers as the Quality Assurance department?