How can I contact Apple Head Office?

act1980

macrumors regular
Original poster
Apr 18, 2010
169
3
I have had a number of problems with one of my Apple devices that I won't go in to on here. I have spoken with 4 different senior advisors all have which have been useless, unhelpful and not sympathetic to my situation.

I would like to be able to contact Apple head office as I think they should be aware of this.

Does anyone have the contact details of who I would need to speak to?

I just feel like I'm going round in circles and not getting anywhere!:(
 
  • Like
Reactions: karenlw

beeinformed

macrumors 6502
Jun 30, 2010
369
6
When you call Apple corporate headquarters at "408-996-1010", try asking for "Apple Executive Customer Service" department and I hope you get positive results!
 

AFDoc

macrumors 68030
Jun 29, 2012
2,757
504
Colorado Springs USA for now
I have had a number of problems with one of my Apple devices that I won't go in to on here. I have spoken with 4 different senior advisors all have which have been useless, unhelpful and not sympathetic to my situation.

I would like to be able to contact Apple head office as I think they should be aware of this.

Does anyone have the contact details of who I would need to speak to?

I just feel like I'm going round in circles and not getting anywhere!:(
Maybe your expectations are a bit to high and you're simply not satisfied with the answers you're receiving. Bold portion above is the reason I believe this. Maybe take the time to explain your issue?
 

ihonda

macrumors 68000
Sep 17, 2009
1,848
194
I had an issue 6 months ago, I emailed Tim, Steve, and support@apple.com I eventually (week later) got a call from Tim cook's office and they resolved my issue.
 

BFizzzle

macrumors 68020
May 31, 2010
2,443
0
Austin TX
I was wondering the same thing as he was no longer with us by that time.
well im sure his company emails are forwarded to tim/his staff


as others have stated OP. Email Tim Cook and someone will contact you. If anything is going to be done.. thats it.
 

Mr.C

macrumors 601
Apr 3, 2011
4,500
603
London, UK.
well im sure his company emails are forwarded to tim/his staff


as others have stated OP. Email Tim Cook and someone will contact you. If anything is going to be done.. thats it.
Maybe so but if you're going to email Tim Cook anyway what's the point of emailing Steve Jobs as well.
 

ihonda

macrumors 68000
Sep 17, 2009
1,848
194
steve jobs's emails are still opened and viewed by people in the main office, that is why i sent it to various emails. the issue was related to how i was treated in the one retail location over a macbook by one of the employees that needed to be fired on the spot. it was resolved and i was compensated by customer relations for the issue at hand.
 

act1980

macrumors regular
Original poster
Apr 18, 2010
169
3
Thanks for all the feedback guys!

I will definitely send Tim an email!:)
 

act1980

macrumors regular
Original poster
Apr 18, 2010
169
3
I just got round to emailing them today. Will definitely let you know how it goes, thanks again for all your help guys!!:)
 

tymaster50

macrumors 68030
Oct 3, 2012
2,785
7
New Jersey
I'm sure none of the issues are big enough to contact the CEO. If you're having a problem with an employee you should contact the manager, not the CEO who probably doesn't even know who the guy is.
 

Tharian

macrumors regular
Apr 24, 2009
132
2
I'm sure none of the issues are big enough to contact the CEO. If you're having a problem with an employee you should contact the manager, not the CEO who probably doesn't even know who the guy is.
People seem to think that their small problems are worthy of going straight to the top of the chain. It's not like Tim Cook has a multi-billion dollar company to run or anything.

-d
 
  • Like
Reactions: script

stevelam

macrumors 65816
Nov 4, 2010
1,215
3
steve jobs's emails are still opened and viewed by people in the main office, that is why i sent it to various emails. the issue was related to how i was treated in the one retail location over a macbook by one of the employees that needed to be fired on the spot. it was resolved and i was compensated by customer relations for the issue at hand.
You needed someone fired on the spot? So pathetic.
 

tymaster50

macrumors 68030
Oct 3, 2012
2,785
7
New Jersey
People seem to think that their small problems are worthy of going straight to the top of the chain. It's not like Tim Cook has a multi-billion dollar company to run or anything.

-d
Tim Cook when he gets an email about some retail employee acting up "Omg why do these people think I care? Ugh I wish I didn't have to give out my email."
What he has to say "we will look into it"
 

Deasnutz

macrumors 6502
Jun 9, 2011
259
37
Tim Cook when he gets an email about some retail employee acting up "Omg why do these people think I care? Ugh I wish I didn't have to give out my email."
What he has to say "we will look into it"
You don't think outside emails are screened by an underling? Besides, he probably might enjoy being so powerful..."am I not merciful???"
 

tymaster50

macrumors 68030
Oct 3, 2012
2,785
7
New Jersey
You don't think outside emails are screened by an underling? Besides, he probably might enjoy being so powerful..."am I not merciful???"
I know if someone emailed me over them not liking the answer one of my employees told me I would just immediately delete it. I would have bigger problems than "oh I had an issue and the people weren't completely understanding they need to be fired"
 

act1980

macrumors regular
Original poster
Apr 18, 2010
169
3
I was advised by several members of staff in various stores to send an email to Tim.

Just because I am not going into detail about my issues doesn't mean that people should assume that it's not important enough to email head office.

People shouldn't be so quick to assume and judge situations they know nothing about.
 
  • Like
Reactions: xander49x

Similar threads

  • zoran
8
Replies
8
Views
452
  • 4jasontv
1
Replies
1
Views
308
  • h4lp m3
10
Replies
10
Views
779
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.