How can I convince Apple Store Genius to replace my iPhone?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by The Californian, Jan 17, 2009.

  1. The Californian macrumors 68040

    The Californian

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    Jan 17, 2009
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    Surfers Paradise
    #1
    Hey, so I've had my iPhone 3g for 18 days now and I have experienced a whole bunch of little annoying problems with it. Don't get me wrong, I love the phone and I wouldn't go back to my blackberry for anything, but I'm sure it's just this phone I got has some problems. The problems range from crashing apps ( even native apps, and even after reset, and restore ), to my screen just completely freezing at random a couple of times a day. Now for the most part, when I try to show someone what it's doing ... it doesn't do it ( isn't that always the case ), but it does happen multiple times daily. I've tried completely restoring it at least 5 times now, and it still has these problems. Now, I want to bring it into the Apple Store to get a replacement but I'm worried that i'll go all the way down there ( about an hour drive ) and they'll tell me that they can't do anything since I can't reproduce the problem. Does anyone have any suggestions as to how I can convince the genius to just swap it out, like what kind of magical words I need to say to get him or her to just swap it out for me without spending hours there trying to reproduce the problem? Thanks for your help. Oh yah, also ... does anyone know if the Apple Store is still replacing iPhones with refurbished ones or do they just give brand new ones now? I heard that AT&T takes care of all the refurbished iPhones now ... Just wondering if I'm gonna end up with someone elses old headache in exchange for my current one ... haha. Thanks again - Eric
     
  2. Tallest Skil macrumors P6

    Tallest Skil

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    #2
    If you've been having problems since you got it and you can't reproduce it in an Apple Store, then you're not really having problems. Just take it in.
     
  3. pkoch1 macrumors 6502a

    pkoch1

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    #3
    They never replaced phones with refurbished phones. Ever.
     
  4. yetanotherdave macrumors 68000

    yetanotherdave

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    Bristol, England
    #4
    Yes they do. They then take your phone and fix it up for the next person. It means you are not without a phone at all and they get quick turnaround.
    You are giving them a used and broken phone, you get a used, checked, warrantied and as good as new phone in return.

    OP, why not try and video the problem, load the video onto your iphone and show the genius when you get there?
     
  5. pkoch1 macrumors 6502a

    pkoch1

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    #5
    Not true. They come in gray boxes because replacement phones do not need all of the packaging, USB cables, headphones, etc. that regular retail phones do. The phones they take in are recycled and used as parts for repairs
     
  6. yetanotherdave macrumors 68000

    yetanotherdave

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    #6
    I imagine some are new, as they need to build up inventory, especially earlier in the products lifecycle, but they wont waste money by not fixing up and passing on fixable phones. That's just bad business and not cost effective. Some will be destroyed and binned, a lot will be refurbished and re-used.
     
  7. pkoch1 macrumors 6502a

    pkoch1

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    #7
    The fixed-up checked, warranties iPhones are sold as such. Moral of the story is that you can feel safe that if you get a phone replaced, it will be with a new phone. :)
     
  8. Vandam500 macrumors 68000

    Vandam500

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    Sep 29, 2008
    #8
    Tell you the truth, I recently got my phone replaced at the Apple Store. I've had it since September and somehow it's been racking up scratches. There was a really big one on the front and lots on the back. So I made an appointment with a Genius online cause I wanted a new one. When I got there, I told the genius that my phone has been locking up and resetting itself (even though it was perfect) and he went and gave me a brand new one:) I just got tired of the scratches and whatnot:p
     
  9. jmann macrumors 604

    jmann

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    #9
    Next time take better care of your phone. Or get a case.
     
  10. davyreins macrumors 6502

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    Ann Arbor
    #10
    To be honest, it is sometimes a crap shoot. Just be nice to them and that will increase your chances. I had some similar problems and when I made an appointment my iPhone wasn't acting up anymore. The Genius understood and replaced it anyway. But, one time I had a Genius that was a big d-bag and no matter what I said he wouldn't replace it.
     
  11. bradenwh macrumors 6502

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    #11
    How is this in any way relevant?
     
  12. SummerBoy macrumors regular

    SummerBoy

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  13. acfusion29 macrumors 68040

    acfusion29

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    #13
    I'm pretty sure he meant to reply to Vandam500.

    But to the OP, just be honest with the Genius. Tell him exactly what's going on, and that you wouldn't have drove an hour to the Apple store if there wasn't anything wrong with your iPhone.
     
  14. Vandam500 macrumors 68000

    Vandam500

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    Sep 29, 2008
    #14
    I have the Incase Slider although I never had a screen protector. With my replacement, I bought the invisible shield and hope all goes good:rolleyes:
     
  15. seand1111 macrumors regular

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    Jan 5, 2009
    Location:
    SL, Texas
    #15
    Not necessarily true.....I just had my new 3G replaced yesterday in the Apple store (Made me wonder if switching to the 3G was such a good idea) and the paperwork specifically states that replacement phones may be new OR refurbished. It also states that replacement phones have a 90 day warranty or the remainder of the 1 year warranty the original phone had, which ever is longer.
     
  16. Airforcekid macrumors 65816

    Airforcekid

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    #16
    :apple:You could try doing a restore and unpluging the phone half way to cause a brick and since its not jailbroken they should take it back. I have never tried this it might reset itself but its worth a try!:apple:
     
  17. The Californian thread starter macrumors 68040

    The Californian

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    Surfers Paradise
    #17
    Thanks.

    Yah, I don't want to be shady or try to trick them or anything ... I just had a problem getting an iPod that would only hold it's charge for an hour replaced cause they said the power seemed to be holding fine after they only looked at it for a couple minutes. I've been there a few times for my MacBook Pro, and they've always been great about it ... I just don't wanna waste my time you know? Thanks again.
     
  18. The Californian thread starter macrumors 68040

    The Californian

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    Surfers Paradise
    #18
    And you're absolutely correct, it would be absurd to think that someone CAN'T cause their phone to freeze up during the 10 minute appointment with the genius' while it does it randomly multiple times during the day. How silly of me to think I was "REALLY HAVING PROBLEMS".
     
  19. calvy macrumors 65816

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    Sep 17, 2007
    #19
    They'll just put it in DFU mode and restore it most likely. I did something similar with an old ipod before though. I plugged it into a linux computer, which recognized it as a usb hard disk, which I could put a new partition table on. This caused the ipod to not boot. The genius took it back and gave me a replacement without doing anything. But that was a while back, and it was an ipod.
     
  20. Tallest Skil macrumors P6

    Tallest Skil

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    #20
    No, no, no... I'm saying that if you're really experiencing severe usability difficulties, then you shouldn't worry about it working correctly in front of an Apple representative! :eek: It will be buggy, just like it is for you, and he'll fix it.

    Apple doesn't have a Reality Distortion Field set up in Apple Stores that prevent things from breaking. :p
     
  21. dukebound85 macrumors P6

    dukebound85

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    #21
    funny you should say that. i made an appt with the genious bar because my iphone home button was double clicking when i pressed it. was very annoying as it felt as if i was pressing through 2 layers each time

    of course when i brought it in, it didnt exhibit that behavior.....damn murphy's law...

    anyways, i didnt raise a fuss just told him what was going on and he didnt give me any issue and swapped it out. wasnt really expectiing anything but figured might as well see what would happen

    just be polite and dont demand anything and most people will help you out if you are having issues....lesson ive learned in life

    not to mention, everytime i go in an apple store, i always act completely computer stupid. no salesman wants to argue ever
     
  22. The General macrumors 601

    Joined:
    Jul 7, 2006
    #22
    Have him plug it in to his computer for a diagnostic. Complain about dropped calls. He will replace it.

    Umm... Yeah, pretty sure that never happened. You don't gotta lie to kick it.
     
  23. juanster macrumors 68020

    juanster

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    Location:
    toronto
    #23
    complain about the apps and all and also tell them about "all the dropped call you've been getting" and the "white noise" you hear from time to time on your phone while in call that the other person can't hear..
     
  24. davyreins macrumors 6502

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    Jul 10, 2008
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    Ann Arbor
    #24
    I also had a big problem for about two days, even after restoring and restarting multiple times. The day I had the appointment, and during the appointment, the phone stopped being buggy. Fortunately, I knew a friend at the apple store so he could attest for me. Bad luck I guess, but they still gave me a replacement.
     
  25. ppc750fx macrumors 65816

    Joined:
    Aug 20, 2008
    #25
    Actually, he may not be lying. iPods (pre-iPod touch) will indeed appear as a mass storage device. Furthermore, they'll actually present two partitions, one (not obviously visible to OS X and Windows users) containing the device firmware, and the other containing user data. It's possible to mess with the block device for the first partition in order to modify the iPod's firmware. (This is, in fact, how one installs iPod Linux.)

    Doing something along the lines of

    Code:
    dd if=/dev/random of=/dev/disk1s2
    Will indeed render the iPod unbootable, forcing a target disk mode restore.
     

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