How can I get AT&T 40 dollar upgrade fee waived


phpmaven

macrumors 68040
Jun 12, 2009
3,375
441
San Clemente, CA USA
Not going to happen. They used to be willing to do it, but they will just tell you that they are unable to do it. But who knows, maybe you'll get lucky.
 

ZipZap

macrumors 603
Dec 14, 2007
5,426
856
I will call after delivery. FAN accounts are supposed to have that fee waived
 

Munitalp

macrumors 65816
Jul 17, 2007
1,172
7
They stopped waiving it and even raised the fee by $4 this year -- another way to push you into the NEXT program… which is the only way to avoid it.
 

StoutFiles

macrumors member
Sep 9, 2014
54
1
Nowadays you have to let them know you mean business. Head down to the store and start breaking things* till they give in.


*don't do this my ideas are bad
 
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Duane26

macrumors newbie
Sep 12, 2014
11
1
They stopped waiving it and even raised the fee by $4 this year -- another way to push you into the NEXT program… which is the only way to avoid it.
And it worked against me! Not so much the activation fee as the raising my plan by 15 dollars a month to help subsidize the phone if I waited a couple of weeks and just re-upped the traditional way! So I caved to next because if I'm going to get screwed I might as well pay a little extra and get a new phone every year
 

mellofello

macrumors 65816
Feb 1, 2011
1,235
498
They are gonna be so pissed when I move over to T-Mobile after the unlocks come out for 6+. Thanks for the subsidy att. Keep my $40 I got $360 of yours
 
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maflynn

Moderator
Staff member
May 3, 2009
63,843
30,362
Boston
The days of getting the activation fee waived are mostly over. I hate that fee as well, but I've never been successful in getting it removed.

Call them, but I'm pretty sure they'll be very busy the next few days.
 

Munitalp

macrumors 65816
Jul 17, 2007
1,172
7
They are gonna be so pissed when I move over to T-Mobile after the unlocks come out for 6+. Thanks for the subsidy att. Keep my $40 I got $360 of yours
Huh? That has nothing to do with the Activation Fee -- they charge Early Termination Fee's as well…

From AT&T Website:

AT&T Early Termination Fee:

Smartphone: $325 minus $10 for each full month you complete under the service commitment


So in order to receive your iPhone subsidized you have to renew the contract for 2 years -- which means if you leave early you get hit with the ETF fee [as well as paying the activation fee]
 

KenAFSPC

macrumors 6502a
Sep 12, 2012
623
22
Huh? That has nothing to do with the Activation Fee -- they charge Early Termination Fee's as well…

From AT&T Website:

AT&T Early Termination Fee:

Smartphone: $325 minus $10 for each full month you complete under the service commitment


So in order to receive your iPhone subsidized you have to renew the contract for 2 years -- which means if you leave early you get hit with the ETF fee [as well as paying the activation fee]
If you switch to T-Mobile, as the previous poster plans to to do, T-Mobile will reimburse you for the full amount of the ETF (but not NEXT fees).

To qualify, you must have the iPhone 6 for at least 14 days on AT&T. You must also turn-in some kind of smart phone to T-Mobile, but it doesn't have to be an iPhone. An old Blackberry would suffice.
 

mellofello

macrumors 65816
Feb 1, 2011
1,235
498
Yep I have a crap original galaxy waiting to go. Been waiting to switch until the 6 came out.
 

offcamber

macrumors 6502
Jun 30, 2007
311
7
USA
I have been able to get the upgrade fee waived every time they (AT&T) charged me. Their service calls have been farmed to India and the agents were very nice and quick to remove it.
We'll see about this year.
 

anthonyfellows

macrumors member
Sep 14, 2012
41
0
I've never had a problem getting the upgrade fee waived either. I've always done it in chat and it has only taken me one try each time.

I simply state that I have been a customer for over ten years and have never once paid my bill late. They usually take a few minutes to review my account and come back to tell me that the credit will be on my next billing statement.

However, from what I've read, it may be a little more difficult to get them to budge on it this time around. It's worth a shot though.

Either way, $40 will certainly not get me to switch to NEXT with a single line account that has unlimited data.
 

CrackerJackToy

macrumors 6502
Nov 1, 2011
392
129
Last year I got the $36 fee waived but they told me that this would absolutely be the last time they would do it.

Now this year, we have the Next program. I opted for the Next program this year myself.
 

iamMacPerson

macrumors 68030
Jun 12, 2011
2,743
863
AZ/10.0.1.1
I notice Verizon waves the fees with very little effort. I guess they would rather wave the fee then have you keep calling back. I'm sure AT&T is the same way considering they all follow in each others foot steps.
 

bchreng

macrumors 65816
Jul 26, 2005
1,038
336
Will I be charged an activation fee for AT&T if I buy and use the unlocked TMobile model from the Apple Store?
 

iamMacPerson

macrumors 68030
Jun 12, 2011
2,743
863
AZ/10.0.1.1
Will I be charged an activation fee for AT&T if I buy and use the unlocked TMobile model from the Apple Store?
Unless setting up service for the first time, no. You are paying full price for the phone. The activation fee is only when you set up new service. The upgrade fee is when you get a new phone on a two year contract.