How can I get AT&T 40 dollar upgrade fee waived

Discussion in 'iPhone' started by Hieveryone, Sep 12, 2014.

  1. Hieveryone macrumors 68040

    Joined:
    Apr 11, 2014
    #1
    I've got the money I just don't like paying it for no reason
     
  2. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #2
    You could call or go to the store but AT&T is not the warm and fuzzy AT&T we all remember and it may be beyond the power of even the manager to waive the fee!
     
  3. Steve686 macrumors 68040

    Steve686

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    Nov 13, 2007
    Location:
    US>FL>Miami/Dade>Sunny Isles Beach>Condo
  4. phpmaven macrumors 68040

    phpmaven

    Joined:
    Jun 12, 2009
    Location:
    San Clemente, CA USA
    #4
    Not going to happen. They used to be willing to do it, but they will just tell you that they are unable to do it. But who knows, maybe you'll get lucky.
     
  5. F123D macrumors 68040

    F123D

    Joined:
    Sep 16, 2008
    Location:
    Del Mar, CA
    #5
    I wouldn't try the store.. online chat or calling in would be best bet.
     
  6. ZipZap macrumors 603

    Joined:
    Dec 14, 2007
    #6
    I will call after delivery. FAN accounts are supposed to have that fee waived
     
  7. Munitalp macrumors 65816

    Joined:
    Jul 17, 2007
    #7
    They stopped waiving it and even raised the fee by $4 this year -- another way to push you into the NEXT program… which is the only way to avoid it.
     
  8. StoutFiles macrumors member

    Joined:
    Sep 9, 2014
    #8
    Nowadays you have to let them know you mean business. Head down to the store and start breaking things* till they give in.


    *don't do this my ideas are bad
     
  9. KenAFSPC macrumors 6502a

    Joined:
    Sep 12, 2012
    #9
    That depends on the FAN account. Upgrade fees are waived on some corporate accounts but not others.
     
  10. Duane26 macrumors newbie

    Joined:
    Sep 12, 2014
    #10
    And it worked against me! Not so much the activation fee as the raising my plan by 15 dollars a month to help subsidize the phone if I waited a couple of weeks and just re-upped the traditional way! So I caved to next because if I'm going to get screwed I might as well pay a little extra and get a new phone every year
     
  11. mellofello macrumors 65816

    Joined:
    Feb 1, 2011
    #11
    They are gonna be so pissed when I move over to T-Mobile after the unlocks come out for 6+. Thanks for the subsidy att. Keep my $40 I got $360 of yours
     
  12. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #12
    The days of getting the activation fee waived are mostly over. I hate that fee as well, but I've never been successful in getting it removed.

    Call them, but I'm pretty sure they'll be very busy the next few days.
     
  13. Munitalp macrumors 65816

    Joined:
    Jul 17, 2007
    #13
    Huh? That has nothing to do with the Activation Fee -- they charge Early Termination Fee's as well…

    From AT&T Website:

    AT&T Early Termination Fee:

    Smartphone: $325 minus $10 for each full month you complete under the service commitment


    So in order to receive your iPhone subsidized you have to renew the contract for 2 years -- which means if you leave early you get hit with the ETF fee [as well as paying the activation fee]
     
  14. Duane26 macrumors newbie

    Joined:
    Sep 12, 2014
  15. KenAFSPC macrumors 6502a

    Joined:
    Sep 12, 2012
    #15
    If you switch to T-Mobile, as the previous poster plans to to do, T-Mobile will reimburse you for the full amount of the ETF (but not NEXT fees).

    To qualify, you must have the iPhone 6 for at least 14 days on AT&T. You must also turn-in some kind of smart phone to T-Mobile, but it doesn't have to be an iPhone. An old Blackberry would suffice.
     
  16. mellofello macrumors 65816

    Joined:
    Feb 1, 2011
    #16
    Yep I have a crap original galaxy waiting to go. Been waiting to switch until the 6 came out.
     
  17. offcamber macrumors 6502

    offcamber

    Joined:
    Jun 30, 2007
    Location:
    USA
    #17
    I have been able to get the upgrade fee waived every time they (AT&T) charged me. Their service calls have been farmed to India and the agents were very nice and quick to remove it.
    We'll see about this year.
     
  18. anthonyfellows macrumors member

    Joined:
    Sep 14, 2012
    #18
    I've never had a problem getting the upgrade fee waived either. I've always done it in chat and it has only taken me one try each time.

    I simply state that I have been a customer for over ten years and have never once paid my bill late. They usually take a few minutes to review my account and come back to tell me that the credit will be on my next billing statement.

    However, from what I've read, it may be a little more difficult to get them to budge on it this time around. It's worth a shot though.

    Either way, $40 will certainly not get me to switch to NEXT with a single line account that has unlimited data.
     
  19. CrackerJackToy macrumors 6502

    CrackerJackToy

    Joined:
    Nov 1, 2011
    #19
    Last year I got the $36 fee waived but they told me that this would absolutely be the last time they would do it.

    Now this year, we have the Next program. I opted for the Next program this year myself.
     
  20. iamMacPerson macrumors 68030

    iamMacPerson

    Joined:
    Jun 12, 2011
    Location:
    AZ/10.0.1.1
    #20
    I notice Verizon waves the fees with very little effort. I guess they would rather wave the fee then have you keep calling back. I'm sure AT&T is the same way considering they all follow in each others foot steps.
     
  21. 12vElectronics macrumors 68040

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    California
  22. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
    #22
    Switch to TMobile.
     
  23. Sporwick macrumors newbie

    Joined:
    Jun 24, 2010
    #23
  24. bchreng macrumors 65816

    bchreng

    Joined:
    Jul 26, 2005
    #24
    Will I be charged an activation fee for AT&T if I buy and use the unlocked TMobile model from the Apple Store?
     
  25. iamMacPerson macrumors 68030

    iamMacPerson

    Joined:
    Jun 12, 2011
    Location:
    AZ/10.0.1.1
    #25
    Unless setting up service for the first time, no. You are paying full price for the phone. The activation fee is only when you set up new service. The upgrade fee is when you get a new phone on a two year contract.
     

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