How can I remove hidden backups from icloud

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by vrillusions, Sep 27, 2015.

  1. vrillusions macrumors regular

    vrillusions

    Joined:
    Jul 8, 2007
    Location:
    Cleveland, Ohio, US
    #1
    I've been having issues with space on icloud for backups for a while now. I noticed that the amount of space used wasn't adding up. So I removed all my backups and there's 1.3GB of space being used for backups but I have no way to delete it. Anyone know of a way to get rid of that?
     

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  2. ScottW1 macrumors regular

    Joined:
    Aug 27, 2010
    #2
    This happened to both my account and my wife's account after we upgraded to iOS9. What fixed it for ME was to log all devices (including PC) out of iCloud, wait a few minutes, then log them back into iCloud (a full logout was required -- just turning off backup and deleting backups didn't fix it). However, my wife followed the same steps twice and still has the phantom backup consuming space.

    So try logging all devices out of iCloud, then logging back in. Can't hurt, may help.
     
  3. vrillusions, Sep 28, 2015
    Last edited: Sep 28, 2015

    vrillusions thread starter macrumors regular

    vrillusions

    Joined:
    Jul 8, 2007
    Location:
    Cleveland, Ohio, US
    #3
    Didn't work. I signed out of iCloud, Messages, and FaceTime on all my computers (two macs and a windows), an iPad, and an iPhone. They were all on for maybe 15 minutes or so then I figured what the heck and shut everything down for about an hour and a half. First thing I signed back in on was my mac mini and it showed the storage was still there.

    I first noticed things were odd when I was running the IOS 9 beta on my ipad. I had to rebackup my ipad from scratch (figured it was some new icloud thing) and it would show in iTunes the last iCloud backup for the iPad was in 1969, which I interpreted as "I have no clue when this backup happened but I see something". Then when the GM version of 9 came out I removed the ipad from beta program and installed the GM version of IOS 9. Then iTunes was showing the right backup date. So my theory is my icloud backup back when I was on the IOS 9 beta is still there.

    Since people have mentioned how waiting 3-5 days for the disk usage to update I'm going to give it a week of no icloud backups. Then I'll try removing my ipad from everywhere and completely unlinking it from my appleid and leave it like that for a few days.

    (edit)
    As a quick update I found this lengthy thread about it. Looks like I need to call support and have them release the reserved storage on their side. Just need to find some time to actually call them... https://forums.developer.apple.com/thread/5246?start=105&tstart=0#discussion-64071
     

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